SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. Sounds too good to be true?

Tools 52

Tools Software Marketing NPS 52

InMoment XI

OCTOBER 23, 2024

By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty. Moreover, these initiatives can also help encourage feedback to accomplish your customer experience management goals. Customer experience in credit unions Credit union members expect smoother interactions than ever before.

Banking 195

Banking Customer Experience Effort Score Financial 195

Forrester's Customer Insights

JUNE 4, 2024

Nearly 60% of CX decision-makers say that improving customer experience (CX) is the top priority for their organization’s executives, but that doesn’t mean they have to – or choose to – go it alone.

Consulting 34

Consulting Strategy Customer Experience Customers 34

Forrester's Customer Insights

FEBRUARY 7, 2024

This year, in 2024, the economy […] The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumers 34

Consumers Brands Advertising Measurement 34

Forrester's Customer Insights

SEPTEMBER 18, 2024

Get an early read on UK and US consumers' thinking about 2024 end of year holiday shopping - and watch for more research and holiday prep advice in the coming weeks.

Consumers 57

Consumers Retail Customer Experience Management Trends 57

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). Think ChatGPT but for your customer insights.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

SurveySensum

NOVEMBER 23, 2023

SurveySparrow SurveySparrow is an omnichannel customer experience management tool. It features an impressive NPS survey program to gauge customer loyalty. In addition, it offers streamlined workflows, comprehensive dashboards, reputation management, white labeling, and more to make your NPS surveys more reliable.

NPS 52

NPS Net Promoter Score Software Tools 52

Forrester's Customer Insights

MARCH 11, 2024

Join us in Nashville in June to learn how to harness the power of humans and AI to deliver differentiated experiences that drive loyalty and growth.

Loyalty 55

Loyalty How To Measurement Customer Centricity 55

Forrester's Customer Insights

JUNE 17, 2024

There’s just no way to sugarcoat this: US Health Insurer CX Index ratings for 2024 have landed with a resounding thud. This is the second time since 2021 that the industry average rating had a statistically significant decline – and it’s easy to see why: Ten brands scored their lowest ratings in five years. Even […]

Insurance 36

Insurance Industry Brands Measurement 36

BirdEye

FEBRUARY 21, 2024

Unveiling the powerhouse Launched in February 2024, Gemini is Google’s most advanced AI model yet, leveraging the latest deep learning innovations for superior performance across various tasks, including: Text-to-text generation: Gemini can craft compelling and informative content, from emails and articles to marketing copy and scripts.

Innovation 59

Innovation Video Chatbots Resources 59

BirdEye

AUGUST 6, 2024

If the customer finds outdated reviews, unanswered complaints, and stale service information, it can make a lasting negative impression and cost you a sale in just a split second. Reputation management : Offers real-time customer insights. Analytics & insights In-depth customer insights and benchmarking.

Comparison 59

Comparison Multi-Channel Management Social Media 59

Forrester's Customer Insights

DECEMBER 19, 2023

I’m approaching two years in my role here at Forrester, where I serve as a strategic advisor and thought partner to senior customer experience (CX) leaders. As a long-time CX practitioner and enthusiast, it’s been inspiring to be part of the “extended team” across such a diverse set of brands and industries. While no two […]

Industry 32

Industry Brands Customer Experience Customers 32

Forrester's Customer Insights

APRIL 30, 2024

Healthcare consumers’ expectations for easier, faster, retail-like experiences are not fading away. It is no longer enough to offer a digital front door alone — healthcare organizations must intercept consumers and customers as they navigate an increasingly complex and diverse healthcare ecosystem.

Healthcare 32

Healthcare Customer Experience Retail Consumers 32

BirdEye

JANUARY 24, 2024

As of January 2024, Google has introduced a revamped process for reinstating suspended Google Business Profiles (GBPs). This synchronization makes sure you show up where your customers search and helps you to: Manage multiple GBP accounts from a single dashboard. Informed business decisions based on customer insights.

Guidelines 109

Guidelines Policies Tips Social Media 109

BirdEye

AUGUST 12, 2024

Automation & AI Birdeye uses AI to help with review responses and automated referral requests, which enhances customer engagement and feedback management. Features like Experience Score and customized sentiment analysis with Insights provide deep customer insights.

Comparison 59

Comparison Social Media Multi-Channel Analysis 59

BirdEye

SEPTEMBER 18, 2024

Trust building: Reviews serve as social proof for potential customers. Customer insights: Feedback helps businesses understand their strengths and weaknesses. Customer engagement: Responding to reviews allows businesses to engage with customers.

Social Media 105

Social Media Feedback Examples Policies 105