BirdEye

AUGUST 23, 2024

Social media platforms like Instagram are no longer the fun, breezy, and creative part of a social media specialist’s day. They are now a critical component of a marketer’s strategy, with 60% of participants in a Birdeye study citing it to be mission critical. Table of contents What is Instagram automation?

Tools 59

Tools Social Media How To Guidelines 59

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools help businesses go beyond the basic demographics and explore aspects like customer buying behavior, interests, brand loyalty, content preferences, and values, to name a few.

Tools 64

Tools Social Media Multi-Channel Advertising 64

BirdEye

JULY 22, 2024

Do you feel like your social media efforts are flying blind? It’s time to enhance your online presence and harness the full potential of social media. We’re excited to offer you a 30-day free trial so that you too, can experience the power of Birdeye Social firsthand.

Social Media 59

Social Media How To Case Study Report 59

BirdEye

JUNE 13, 2024

Instagram’s reign as king of social media continues and its never been more important to have the right Instagram tools to optimize your business’ presence. The social media platform’s stats speak for themselves. Time, impact, and quality Time is a precious commodity, especially in the fast-paced world of social media.

Tools 64

Tools Social Media Analytics Multi-Channel 64

BirdEye

AUGUST 29, 2024

Aligning with your audience’s social media habits is vital for your business’s success, highlighting the importance of being strategically present where your customers are most active. However, there are instances when a business needs to step back or re-strategize its social media presence.

Social Media 59

Social Media How To Multi-Channel Tools 59

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

BirdEye

AUGUST 23, 2024

Instagram has introduced a feature that allows users to hide likes on their posts, giving them more control over their social media experience. A business might prioritize meaningful social media engagement interactions, comments, and shares over a high like count. ” the answer is yes!

Social Media 13

Social Media How To Metrics Measurement 13

BirdEye

NOVEMBER 30, 2023

To do that, all they need is a set of robust and reliable plumbing lead generation strategies. This improves their chance of connecting with the right audience base and converting them into customers. This is a crucial step to improve the impact of your digital marketing strategies.

Social Media 59

Social Media Advertising Marketing Strategy 59

eglobalis

JULY 31, 2024

By understanding and leveraging MarTech, businesses in this region can achieve unparalleled customer satisfaction, expansion and loyalty. Similarly, the LATAM, NAM and EMEA, with their distinct market dynamics and customer expectations, are greatly benefiing from tailored MarTech strategies to enhance CX.

Customer Experience 354

Customer Experience Social Media Analytics Chatbots 354

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. billion monthly active users as of 2024. Our customers, their stories: “We totally depend on Birdeye's social media calendar.

Social Media 69

Social Media Entertainment Video Insurance 69

BirdEye

APRIL 2, 2024

hitsman) March 23, 2024 Why deleting YouTube videos is harmful Deleting a video might seem like a quick fix, but it comes with unintended consequences. The post Why you should unlist, not delete, your YouTube videos appeared first on Birdeye Customer Experience Management.

Video 106

Video Metrics Trends Data 106

InMoment XI

AUGUST 9, 2024

Customer experience programs refer to an organization’s ongoing efforts to listen to and collect customer feedback , measure customer perceptions of their experiences, and ultimately improve those experiences to encourage positive brand perception and business growth. Why is Customer Experience Important?

Customer Experience 295

Customer Experience Customer Journeys Effort Score Net Promoter Score 295

BirdEye

MARCH 4, 2024

This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices. But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? Let’s get started!

Guidelines 64

Guidelines How To Social Media Policies 64

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Access 1/3/2024.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

Innovation 59

Innovation Social Media Multi-Channel Metrics 59

BirdEye

FEBRUARY 27, 2024

To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. This data helps you refine your content strategy to better match your target audience’s preferences.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

BirdEye

SEPTEMBER 20, 2024

This shift is driving companies to harness AI’s power to streamline operations and elevate customer experiences. In this blog post, we’ll explore expert comments highlighting how AI is reshaping operations, customer experiences , and competitive strategies, offering a roadmap to building future-proof businesses.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. 34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram?

Social Media 84

Social Media Video Guidelines Feedback 84

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 78

NPS B2B Software Net Promoter Score 78

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. Make Smarter Decisions Want to decipher what really makes your customers tick?

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

BirdEye

MAY 30, 2024

The search engine giant has announced that it will be discontinuing the chat and call history features in its Google Business Profile starting July 31, 2024. The update will affect how customers can interact with your business through the platform. Show up where your customers search Want to see the impact of Birdeye on your business?

Social Media 69

Social Media Communication Interaction Customer Experience Management 69

Retently

MARCH 26, 2024

Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.) Medallia’s EDR pricing extends across the platform, covering signals like surveys, social media feedback, and video responses. That’s supported by responsive customer support that adds a personal touch to the experience.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

BirdEye

MARCH 26, 2024

This feature isn’t just for personal amusement; it serves as a potent tool for business accounts, significantly enhancing their Instagram strategy to attract and expand their follower base. User-generated content Do you regularly share your customer stories when they tag you? Excellent strategy!

Social Media 59

Social Media Video Tools Management 59

BirdEye

NOVEMBER 29, 2023

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. How to market a furniture store? How to market a furniture store?

Trends 59

Trends Tips Tools Marketing 59

BirdEye

JUNE 21, 2024

Starting July 5, 2024, all websites will be indexed using only Googlebot Smartphone. However, after July 5, 2024, Google will exclusively use the mobile version for indexing. Here are a few strategies you can consider: 1. Address any identified issues promptly to enhance user experiences and ensure smooth navigation.

Social Media 59

Social Media User Experience Tools Strategy 59

SurveySensum

FEBRUARY 2, 2024

– Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1.

Metrics 52

Metrics Customer Engagement Engagement Effort Score 52

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. A good strategy would be to choose the best times for automotive businesses to post on Twitter.

Social Media 59

Social Media Automotive Healthcare Hospitality 59

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. Actively generate and manage reviews 3.

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

AUGUST 6, 2024

This is a stark reminder that in 2024, your online reputation isn’t just a part of your business—it’s the front line of your customer acquisition strategy. But let’s be honest: keeping up with every review, social media comment, and online mention feels like a full-time job, and it’s simply overwhelming.

Comparison 59

Comparison Multi-Channel Management Social Media 59

InMoment XI

DECEMBER 7, 2023

Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. Customer-centric companies are 60% more profitable than companies that don’t focus on customers.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

BirdEye

SEPTEMBER 18, 2024

How to encourage customers to write an effective Google business review for you Positive, detailed Google reviews can significantly boost your business’s online presence. Here are key strategies to encourage effective reviews: 1. Provide an outstanding experience Great service is the foundation of great reviews.

Social Media 87

Social Media Feedback Examples Policies 87

BirdEye

AUGUST 8, 2024

With a suite of powerful tools, you can generate reviews , message customers, manage social media, and boost your local search rankings. At the heart of Birdeye’s success is BirdAI , an innovative AI platform that transforms customer interactions. But that’s not all. ReviewTrackers doesn’t offer this.

Comparison 59

Comparison Social Media Multi-Channel Tools 59

Magellan Solutions

FEBRUARY 15, 2023

Various activities related to the management of your client accounts are carried out by a CRM virtual assistant. They will assist in planning, optimizing, and sustaining a successful CRM strategy. By 2024, more than 8 billion digital voice assistants will be used globally, according to Statista.

CRM 95

CRM Customer relationships Social Media Sales 95

BirdEye

SEPTEMBER 13, 2024

Due to all these reasons, on August 14, 2024, the Federal Trade Commission (FTC) took a landmark judgment that bans fake reviews and testimonials online. Fake social media indicators: This law prohibits selling or purchasing fake social media indicators that misrepresent a person's influence. .

Policies 83

Policies Guidelines Social Media Feedback 83

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks. Many of these tools use AI, helping businesses save time and resources while elevating their content strategy.

Tools 59

Tools Social Media Multi-Channel Video 59

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns.

Social Media 69

Social Media Strategy How To Infographics 69