InMoment XI

OCTOBER 3, 2024

Did you know that customer acquisition costs have risen by over 200% over the last 10 years? It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. What Is Customer Retention? What Is Customer Retention?

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

AUGUST 16, 2024

This includes helping employees, stakeholders, or customers learn and integrate the technology into their daily workflows. These benefits will not only make your organization more profitable, but they will also improve customer metrics such as customer satisfaction.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

InMoment XI

NOVEMBER 22, 2024

Customer experience (CX) is crucial to SaaS business success. With intense competition and changing customer preferences, businesses must better understand their users to stay ahead. User feedback helps you refine your product to meet customer needs, resulting in increased satisfaction. It boosts revenue.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience.

Metrics 195

Metrics Net Promoter Score Measurement Effort Score 195

InMoment XI

OCTOBER 9, 2024

From onboarding the customer to converting them into a loyal brand advocate, each step of the customer journey is an opportunity to learn how your customer views your business. Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition.

Feedback 195

Feedback How To Social Media B2C 195

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.

Roadmap 78

Roadmap Industry Customers Management 78

DCX

DECEMBER 24, 2024

Welcome to the DCX Newsletter Inspiration, education, and coaching for customer-obsessed leaders Join the global community of 1,000+ CX trailblazers! Get the DCX Newsletter first—packed with fresh insights, inspiration, and tools to elevate your customer experience game. Don’t miss out—join the movement today!

Course 52

Course Social Media Leadership Roadmap 52

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What are the Benefits of Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. Normally $99.99.

e-support 86

e-support Customer Centricity Apparel Leadership 86

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. All customer experience metrics used today are lagging indicators of growth. You’re measuring what already happened with customers. New markets and new customer segments.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Self Service 52

Self Service Social Media Roadmap Insurance 52

delighted

APRIL 26, 2024

By design, Delighted Surveys offers a blank canvas for you and your team to build any survey you can think of – including customer experience (CX) surveys and any other survey use case imaginable. We’ll also give a Delighted CX platform update and share our live Q2 roadmap. Take a peek at our roadmap !

Roadmap 59

Roadmap CRM Survey Tools 59

Horizon CX

APRIL 1, 2024

Organizational Growth Through CX Maturity Introduction In today’s competitive landscape, delivering exceptional customer experiences isn’t just a goal; it’s a necessity for sustained success. What is Customer Experience Maturity? However, despite these compelling statistics, the reality remains stark.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

Gainsight

OCTOBER 15, 2024

For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.

Customer Success 52

Customer Success Conference Sports Leadership 52

COPC

JANUARY 9, 2024

Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. We aimed to make transactions not just safe but also simple, smart, and accessible.

Customer Experience 74

Customer Experience Net Promoter Score Guidelines Customer Care 74

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

DCX

OCTOBER 20, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! As I was digging through the latest news and trends, one thing stood out—AI is everywhere in customer experience right now.

Video 52

Video Chatbots Customer Centricity Trends 52

Gainsight

FEBRUARY 7, 2024

In the fast-paced world of Customer Success , staying ahead of the curve is non-negotiable. That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. But what exactly does this mean, and why should you care?

Report 52

Report Roadmap Innovation Software 52

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. Our customers are much happier too, says Dustin.

Customer Success 52

Customer Success Meeting Self Service ROI 52

DCX

OCTOBER 20, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! As I was digging through the latest news and trends, one thing stood out—AI is everywhere in customer experience right now.

Video 52

Video Chatbots Customer Centricity Trends 52

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. The benefits are numerous.

Self Service 92

Self Service Customer Service Chatbots Customer Centricity 92

Lithium

JULY 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Self Service 52

Self Service Analytics NPS Video 52

DCX

OCTOBER 27, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s lineup is all about the human side of customer experience. Dive in and get inspired to lead with a human touch.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

delighted

AUGUST 6, 2024

At Delighted, we’re all about making your day-to-day Voice of the Customer tasks as simple as possible. From reaching your customers wherever they are, to extracting valuable insights from your survey data, experience management should be a seamless part of your workday. Explore what’s new and upcoming, below.

Survey 52

Survey Roadmap Feedback User Experience 52

AWS Machine Learning

NOVEMBER 15, 2024

In business for 145 years, Principal is helping approximately 64 million customers (as of Q2, 2024) plan, protect, invest, and retire, while working to support the communities where it does business and build a diverse, inclusive workforce. Principal needed a solution that could be rapidly deployed without extensive custom coding.

Financial 124

Financial Groups Chatbots Self Service 124

DCX

DECEMBER 22, 2024

Inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! Let’s dig in and see how we can make every customer interaction a win. Companies that use AI personalization see happier customers, stronger loyalty, and more sales. The payoff?

Retail 52

Retail Self Service Tips Customer Centricity 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Gainsight

OCTOBER 15, 2024

For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.

Customer Success 52

Customer Success Conference Sports Leadership 52

DCX

DECEMBER 1, 2024

Inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! Customers want experiences that feel personal, considerate, and crafted with care. Customers want brands that break the mold and make them feel valued. AI: Friend or Foe?

Fashion 52

Fashion Trends Culture Connections 52

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Here’s how to embed customer feedback loops into your product, use feedback to enhance product delivery, and drive user-centered growth. Why build customer feedback loops? Launch product.

Feedback 98

Feedback Roadmap Analysis User Experience 98

BirdEye

SEPTEMBER 20, 2024

This shift is driving companies to harness AI’s power to streamline operations and elevate customer experiences. In this blog post, we’ll explore expert comments highlighting how AI is reshaping operations, customer experiences , and competitive strategies, offering a roadmap to building future-proof businesses.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

DCX

OCTOBER 6, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! We'll also check out some cool 'Future You' AI tech that could totally change how we personalize experiences.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! We'll also check out some cool 'Future You' AI tech that could totally change how we personalize experiences.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

NOVEMBER 10, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! A CX Leader’s Guide to Organizational Buy-In is your go-to playbook for building a customer-first culture across your entire organization.

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

DCX

NOVEMBER 17, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Get 30 day free trial Welcome to this week's roundup of customer experience insights! Customers want fast responses, but they also value empathy and creativity. Source The Future of Deliveries?

Social Media 52

Social Media Leadership Customer Centricity Tips 52