AWS Machine Learning

DECEMBER 3, 2024

Digital experience interruptions can harm customer satisfaction and business performance across industries. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. These outages can cost up to $1.9 million per hour.

Customer Experience 115

Customer Experience Ecommerce Analysis System 115

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 112

Report Effort Score Customer Centricity User Experience 112

ECXO

JUNE 25, 2024

Why is product design crucial for your customer experience in both physical and digital products? Because no matter how excellent the customer experience is, it cannot make up for the lack of quality and well-designed outcomes that help generate adoption, repeat business, loyalty, and revenue.

Customer Experience 156

Customer Experience Automotive Fashion Innovation 156

InMoment XI

AUGUST 16, 2024

This includes helping employees, stakeholders, or customers learn and integrate the technology into their daily workflows. These benefits will not only make your organization more profitable, but they will also improve customer metrics such as customer satisfaction.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. How are other customer experience leaders delivering? Wise words from CallMiner.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

InMoment XI

OCTOBER 9, 2024

From onboarding the customer to converting them into a loyal brand advocate, each step of the customer journey is an opportunity to learn how your customer views your business. Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition.

Feedback 195

Feedback How To Social Media B2C 195

TechSee

JUNE 25, 2024

AI automation for customer experience and service is more than just an industry talking point. They are practical solutions that will significantly enhance your customer experience and service operations, bringing tangible value to your business.

Self Service 124

Self Service Analysis Training Insurance 124

InMoment XI

NOVEMBER 18, 2024

To capitalize on those behaviors, you need to be able to perform customer behavior analysis. What Is Customer Behavior Analysis? Customer behavior analysis is the process of studying and interpreting how customers interact with a business at each stage of the customer journey.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Let’s dive into the best options out there.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

DCX

SEPTEMBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. Normally $99.99.

e-support 86

e-support Customer Centricity Apparel Leadership 86

InMoment XI

MAY 30, 2024

One of this environment’s most challenging yet rewarding aspects is making sense of unstructured text data such as online reviews or customer emails. By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others.

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

DECEMBER 4, 2024

Organizations of every size and across every industry are looking to use generative AI to fundamentally transform the business landscape with reimagined customer experiences, increased employee productivity, new levels of creativity, and optimized business processes.

Effort Score 139

Effort Score Groups Comparison Analysis 139

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Overlooking it might spell your downfall.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Customers expect not only to be heard but also understood and swiftly responded to. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers. Overlooking it might spell your downfall.

Tips 195

Tips Management Social Media Hotels 195

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. Enterprises require extensive customization and in-depth analytics.

NPS 78

NPS B2B Software Net Promoter Score 78

Alida

JANUARY 11, 2024

Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Your insights program is humming along like a precision engine. New products are exceeding their targets after being shaped and named by studies you ran.

Innovation 130

Innovation Leadership Customer Satisfaction Study 130

SurveySensum

AUGUST 8, 2024

Did you know that your website is the reason you might be losing customers? 88% of users won’t look back at your website if they have a negative experience with it. With this feedback, you can uncover what’s delighting your customers, and what’s frustrating them or holding them back. Yes, that is right.

User Experience 52

User Experience Survey NPS Effort Score 52

VDS

OCTOBER 2, 2024

In September 2024, Genesys introduced 43 new features and functionality enhancements to its cloud platform. The full information bulletin can be found here: [link] VDS Featured Release Customer-first callback option (September 30) Customer-first callback for queues can now be configured in Genesys Cloud.

Analysis 52

Analysis User Experience Analytics Interaction 52

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. Now, understand the importance of creating a positive customer experience for your customers. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. The benefits are numerous.

Self Service 92

Self Service Customer Service Chatbots Customer Centricity 92

2020 Research

FEBRUARY 29, 2024

The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management. In the realm of user experience research, the question of whether AI technology will replace the respondent is still a topic of some concern.

Trends 59

Trends Innovation Leadership Data 59

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

Management 52

Management Gamification ROI Trends 52

DCX

OCTOBER 6, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! We'll also check out some cool 'Future You' AI tech that could totally change how we personalize experiences.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Click here to get instant access Welcome to this week's roundup of customer experience insights! We'll also check out some cool 'Future You' AI tech that could totally change how we personalize experiences.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

AWS Machine Learning

NOVEMBER 15, 2024

We gave practical tips, based on hands-on experience with customer use cases, on how to improve text-only RAG solutions, from optimizing the retriever to mitigating and detecting hallucinations. By integrating multimodal (text and image) RAG, we aimed to create a more comprehensive search experience. Look at the indicators.”

Analysis 128

Analysis Knowledge Base Ecommerce Comparison 128

delighted

AUGUST 6, 2024

At Delighted, we’re all about making your day-to-day Voice of the Customer tasks as simple as possible. From reaching your customers wherever they are, to extracting valuable insights from your survey data, experience management should be a seamless part of your workday. Explore what’s new and upcoming, below.

Survey 52

Survey Roadmap Feedback User Experience 52

Retently

MARCH 26, 2024

By taking a thoughtful and thorough approach to the selection process, you’re setting the ground for richer insights, better decisions, and a more connected relationship with your customers and employees. User Experience The complexity of a survey platform can be a double-edged sword. Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Circular Edge

OCTOBER 14, 2024

One customer story featured Amit Das, Senior Business Systems Analyst at Hadrian. Capabilities Whitepaper , which is designed to help customers align JD Edwards capabilities to their unique business needs and equipping their C-Suite and key stakeholders to become JDE advocates. The final session of the conference was not one to miss!

Conference 52

Conference Case Study System Financial 52

Circular Edge

OCTOBER 14, 2024

One customer story featured Amit Das, Senior Business Systems Analyst at Hadrian. Capabilities Whitepaper , which is designed to help customers align JD Edwards capabilities to their unique business needs and equipping their C-Suite and key stakeholders to become JDE advocates. The final session of the conference was not one to miss!

Conference 52

Conference Case Study System Financial 52

AWS Machine Learning

JULY 25, 2024

As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. You want to make sure the agent provides correct and reliable information about existing claims to end-users.

Insurance 137

Insurance e-support User Experience Interaction 137

BirdEye

MARCH 11, 2024

This statistic proves that it is the top choice among our customers. Want a quick answer to what is the Facebook event cover photo size 2024? In 2024, the Facebook event photo size is 1920 pixels wide by 1005 pixels tall, with an aspect ratio of 1.91:1. But why so? billion people daily. Watch the Free Demo Now.

Social Media 59

Social Media Engagement Guidelines Tips 59

Retently

AUGUST 15, 2024

That’s when you reach out to customer support, hoping for a quick fix. Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. That’s what Customer Satisfaction Score (CSAT) is all about. Frustrating, right?

Ecommerce 78

Ecommerce Retail Software Brands 78

ShepHyken

OCTOBER 13, 2024

Each week, I read many customer service and customer experience articles from various resources. How to Improve Customer Experience In Your Organization by Mike Henry (InMoment) Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving for.

Customer Service 74

Customer Service Trends User Experience Customer Service Training 74

DCX

JULY 28, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. NEW FROM DCX: Unleash Your CX Impact in Less than 30 Days Struggling to create a customer-centric culture? The live ones need cool "brushes" for users to play with.

Hotels 52

Hotels User Experience Connections Banking 52

AWS Machine Learning

JULY 15, 2024

In this post we show you how Mixbook used generative artificial intelligence (AI) capabilities in AWS to personalize their photo book experiences—a step towards their mission. Benefits Mixbook implemented this solution to provide new features to their customers. It provided an improved user experience with operational efficiency.

Travel 131

Travel e-support Innovation User Experience 131

TechSee

NOVEMBER 11, 2019

billion market by 2024. While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. Deb calls Customer Service and is invited to a live visual self-service session.

Self Service 138

Self Service Technology Wireless eBook 138