eglobalis

JULY 31, 2024

Tealium Tealium provides a customer data platform that helps businesses unify their customer data across multiple touchpoints, enabling personalized marketing and real-time customer insights. AI-driven personalization will enable businesses to offer highly customized experiences at scale.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

InMoment XI

OCTOBER 23, 2024

With the help of advanced text analytics, Chevron FCU was able to capture actionable insights from open-ended survey responses and online comments to improve its CX efforts. Metro Bank: The UK-based retail and commercial bank has successfully transformed its customer insight program. Start by capturing customer insights.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 13, 2024

For example, offering proactive customer support or loyalty rewards helps retain customers by showing them you care. It provides stronger customer insights. Patterns in churn data provide insight into customer satisfaction. It helps you understand different customer segments better.

Customer Retention 195

Customer Retention How To Analysis ROI 195

ECXO

MARCH 6, 2025

B2B customer needs and market conditions change, so the CX program should be agile enough to adjust course. quarterly) can be used to review whats working, incorporate new customer insights, and reprioritize initiatives. When updates and customer insights are openly communicated across teams, it reinforces a shared mission.

B2B 339

B2B Customer Journeys How To Effort Score 339

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

ECXO

OCTOBER 5, 2023

Learn how they enable detailed customer insights and precise financial predictions for every individual, rendering traditional surveys obsolete. To be continued…” European Customer Experience Organization (ECXO) is currently an open access for free registration! As we prepare our own Corporate program. Join us today!”

Survey 380

Survey Net Promoter Score NPS Exercises 380

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

Customer Success 52

Customer Success Meeting Self Service ROI 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

Marketing 52

Marketing CRM Report ROI 52

Gainsight

FEBRUARY 21, 2025

Heres what that looks like in action: Instant access to customer insights: No more switching tabs or diving into dashboards. This is a major milestone for Gainsight, bringing AI-powered customer insights directly into workstreams, said Chuck Ganapathi, President and COO at Gainsight. Thats why AI adoption is taking off.

Customer Insights 59

Customer Insights Trends Sales Leadership 59

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

Customer Journeys 112

Customer Journeys NPS Customer Success System 112

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Optimove

DECEMBER 19, 2024

The Big Picture Retailers leveraging Optimoves Customer-Led Marketing platform achieved unparalleled success during Black Friday and Cyber Monday 2024. By exceeding expectations and leveraging customer insights, brands can build relationships that extend far beyond the holiday season.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

AWS Machine Learning

APRIL 3, 2025

In 2024, this activity took an account manager (AM) up to 40 hours per customer. This, combined with similar time spent for support roles researching and writing the growth plans for customers on the AWS Cloud, led to significant organization overhead. These documents are internally called account plans (APs).

Sales 70

Sales Knowledge Base CRM System 70

Forrester's Customer Insights

OCTOBER 24, 2023

Our message to clients for 2024 is simple: Don’t wait. Read Predictions 2024 to discover why you need to move on genAI now, plus our takes on dozens of other critical topics.

Customers 71

Customers 71

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation Video Consulting Customer Insights 78

Forrester's Customer Insights

SEPTEMBER 3, 2024

As AI continues to dominate the technological landscape in 2024, security, the need for trust, and innovation in advanced computing remain vital. These trends influenced our selection of the next 10 top emerging technologies for 2024.

Technology 64

Technology Trends Innovation 64

InMoment XI

OCTOBER 9, 2024

Tools like InMoment’s Survey Builder enable customized survey design to help you capture customer insights easily and quickly while reducing survey fatigue. Ask your customers relevant and impactful questions. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024.

Feedback 195

Feedback How To Social Media B2C 195

InMoment XI

AUGUST 13, 2024

They work closely with businesses to understand their unique challenges, goals, and operational context, and then provide customized insights and recommendations. MIT Technology Review Insights: How Global Companies Are Winning at AI Deployment. link] Accessed 8/8/2024. link] Accessed 8/8/2024. PR Newsire.

Software 195

Software Social Media Analytics Return on Investment 195

Retently

AUGUST 15, 2024

Additionally, the platform includes features like follow-up workflow automation, theme analysis, and simple reporting tools to help businesses identify trends and act on customer insights. What challenges have you faced in improving customer satisfaction, and how have you overcome them?

Ecommerce 106

Ecommerce Retail Software Brands 106

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

InMoment XI

SEPTEMBER 19, 2024

Below are some real-world examples of companies that excel at delivering exceptional customer experiences from the first interaction to post-purchase support. Metro Bank Metro Bank worked to improve the end-to-end customer experience by restructuring its customer insights program. link] Accessed 9/9/2024.

Customer Journeys 195

Customer Journeys Customer Experience Social Media Banking 195

Forrester's Customer Insights

AUGUST 15, 2024

Forrester’s top ten cloud trends for 2024 report is out. No one will be surprised that AI figures prominently. Yet there are other fundamental shifts in play — the rise of the intelligent edge, increased cloud compliance complexity, and (finally!) mature multicloud networking offerings.

Trends 67

Trends Report Government Analysis 67

ShepHyken

SEPTEMBER 22, 2024

My Comment: This “bonus” article recaps some ideas from the thought leaders and influencers (myself included) who participated in Sprinklr’s CX-Wise 2024 last week. The focus is, as the title implies, AI and how it empowers front-liners, provides customer insights, and is driving the future of CX.

Customer Service 82

Customer Service Banking Retail Customer Service Training 82

Gainsight

JANUARY 10, 2025

AI: From Experimentation to Essential For years, AI in Customer Success was experimental. However, the 2024 CS Index revealed that AI has become essential. Heres how AI is transforming the field: Early Warning Systems: AI enables teams to predict churn months in advance, providing the time and insights needed to intervene effectively.

Trends 52

Trends Report Self Service B2B 52

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Benefits of Text Analysis Software Incorporating text analysis software into your business operations can offer a multitude of advantages.

Analysis 195

Analysis Software Self Service Social Media 195

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran.

Innovation 130

Innovation Leadership Customer Satisfaction Study 130

Forrester's Customer Insights

OCTOBER 11, 2023

Before our full predictions for 2024 launch on Tuesday, October 24, read our "anti-predictions." " Here's what won’t happen in 2024.

Consumers 61

Consumers Management Customers 61

Forrester's Customer Insights

MARCH 28, 2024

Yet a vast majority of these skeptics will use (and love) genAI during 2024, whether they know it or not. As is often the case with poorly understood tech that promises to change the world, consumers worry about its ethics and human impact. Like it or not, know it or not, genAI will seep into […]

Consumers 67

Consumers B2C B2B Trends 67

Forrester's Customer Insights

MAY 28, 2024

Whilst RSA everyone is digesting RSA , I finally had the time to sit down and gather my thoughts on InCyber Forum Lille 2024. This conference has started to gain a well-deserved international recognition for the valuable insights and the […] This was my first time visiting, one of over 20,000 visitors from over 100 countries.

Conference 57

Conference Customers 57

Forrester's Customer Insights

AUGUST 1, 2024

Modern Application Development Services Defined Clients want more autonomy to better control their own innovation and development capabilities to build modern and up-to-date custom applications.

Innovation 61

Innovation Technology Survey Government 61

Forrester's Customer Insights

MAY 15, 2024

Here are a few of the highlights from the past year and advice to help firms mature their digital accessibility efforts in 2024. In 2023, we saw more firms commit to digital accessibility, with emerging regulations bringing a sense of urgency to the work.

User Experience 63

User Experience 63

Forrester's Customer Insights

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

Technology 64

Technology Connections Innovation Trends 64

Forrester's Customer Insights

DECEMBER 19, 2023

2024 promises a better tech spend outlook for Europe — Forrester forecasts that European tech spend will bounce back to grow 5.1% in 2024, almost double its rate in 2023.

Innovation 57

Innovation Technology 57

Forrester's Customer Insights

MAY 3, 2024

We’re excited to announce that we’ve finalized our selections for Forrester’s top emerging technologies for 2024. We’ll spotlight the top 10 emerging technologies in our main report that will publish in late June. And then we’ll release a report in July on technologies 11-20.

Technology 58

Technology Report Customers 58

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. You’ll get straight-up insights from industry pros and creative networking that actually matters. For some inspiration, we've got Simon Sinek talking about why consistency matters so much in leadership and CX.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52