InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Accessed 12/09/2024. Freshworks.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Retently

AUGUST 15, 2024

It has an emphasis on humanizing customer-agent interactions and boosting agent engagement through gamification and rewards. Features : The platform offers agent-level insights, allowing targeted coaching and performance improvements. Customizable agent profiles and real-time feedback tracking are also seen as major advantages.

Ecommerce 106

Ecommerce Retail Software Brands 106

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Customer Feedback Tools When it comes to collecting and analyzing customer feedback, these tools play a pivotal role.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Optimove

NOVEMBER 25, 2024

By focusing on data-driven strategies, marketers can enhance customer engagement while ensuring that every dollar spent contributes to the bottom line, ultimately fostering sustainable growth in an increasingly competitive landscape. Personalization isn’t just about frequency—it’s about relevance.

Trends 108

Trends Technology Tips Marketing 108

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Source : G2 , Qualtrics Review, Nov 15 2024 4. Let’s see!

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52