2024 Customer Insights Multi-Channel 
InMoment XI
DECEMBER 10, 2024
InMoments XI platform enables you to collect and analyze customer insights effectively. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. Accessed 12/09/2024.
Optimove
FEBRUARY 23, 2025
To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.
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Optimove
NOVEMBER 26, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.
BirdEye
SEPTEMBER 20, 2024
With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights.
Lumoa
FEBRUARY 14, 2024
From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Warm transfers” are a huge help in this area.
Thematic
APRIL 3, 2025
The drivers we cover in this section are central to the market’s projected multi-billion dollar growth over the next decade. Exponential growth in unstructured data (social media, emails, customer feedback). billion in 2024 to USD 136.7 billion in 2024, is expected to reach USD 54.54 Take Atlassian , for example.
Retently
AUGUST 15, 2024
Features : The platform supports various metrics, including NPS, CSAT, 5-Star, and Customer Effort Score surveys, allowing businesses to measure customer satisfaction from multiple angles. It includes 15 account users, 3,000 monthly responses, multi-brand support, and custom CSS. Pro Plan : $249 per month.
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