InMoment XI

DECEMBER 10, 2024

Incentives like discounts and loyalty points encourage customers to stick with your brand over the long term. Improve Onboarding The onboarding process sets the tone for the customer journey with your brand. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Freshworks.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Optimove

DECEMBER 31, 2024

This post offers 25 insights for marketers eager to leverage AI for personalized customer journeys, build loyalty through multichannel consistency, and boost retention and revenue with data-driven, customer-centric strategies.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. Think about the tiny moments of delight you could add to your customer’s journey. The big takeaway: Gamification works because it makes the boring stuff fun. Cracking the code on this is all about better data and smarter journey mapping.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Retently

AUGUST 15, 2024

Actionable Insights : The straightforward nature of CSAT surveys – often asking customers to rate their satisfaction on a scale of 1 to 5 – makes it easy for businesses to interpret the results and take actionable steps to improve customer experience. This makes them suitable for a wide range of scenarios.

Ecommerce 106

Ecommerce Retail Software Brands 106

VDS

JUNE 5, 2024

Architect Journey Flows for Bot and Digital (May 6th) Use the Journey Flows tab in Architect to visualize the customer journey within a flow, enhancing the understanding of flow milestones and outcomes. The initial release includes widgets for Adherence, Coaching and Learning, and Gamification Performance.

Gamification 52

Gamification Analysis Analytics Video 52

ChurnZero

MARCH 7, 2025

Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. You can also personalize your community experience by aligning it with individual personas or stages of the customer journey.

How To 52

How To Roadmap Self Service Gamification 52

Optimove

SEPTEMBER 22, 2024

Captain Up: Uses AI to offer gamification technologies that enhance player engagement and retention through personalized rewards. LeanConvert : Delivers end-to-end personalization and analytics solutions, helping operators optimize customer journeys and achieve significant ROI in acquisition and retention.

CRM 59

CRM Gamification ROI Loyalty 59