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InMoments omnichannel contact center solution helps manage interactions beyond traditional phone calls. It ingests feedback from email, social media, and chat and integrates it with customerrelationshipmanagement (CRM) data. This approach provides a comprehensive view of the customer experience in one place.
It features basic tools like incident management and a service portal. It includes all Essentials features plus options like custom fields and virtualagents. ” A customer on Capterra said, “ServiceNow makes submitting tickets for issues across teams extremely easy and comprehensive.”
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