InMoment XI

DECEMBER 10, 2024

Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand. Regular interactions remind customers of the value you offer and encourage long-term loyalty. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. Accessed 12/09/2024.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Optimove

JANUARY 6, 2025

Higher Spend: Repeat customers spend 23% more per order than one-time buyers. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention. It found that most customers make their second purchase within a critical window shortly after their first transaction.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. Got a customer community that’s gathering dust?

How To 52

How To Roadmap Self Service Gamification 52

ShepHyken

FEBRUARY 18, 2024

by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. Shameless plug!)

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

ECXO

JANUARY 30, 2024

Ultimately, the key is to create a genuine and emotionally resonant brand narrative that connects with customers on a deeper, more meaningful level. Let’s explore these biological and physiological aspects of the brain The amygdala 2024. Image by Joao Marcelo Novellino Pereira.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Optimove

NOVEMBER 25, 2024

By focusing on data-driven strategies, marketers can enhance customer engagement while ensuring that every dollar spent contributes to the bottom line, ultimately fostering sustainable growth in an increasingly competitive landscape. Personalization isn’t just about frequency—it’s about relevance.

Trends 108

Trends Technology Tips Marketing 108