2024 e-support ROI 
InMoment XI
DECEMBER 10, 2024
It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.
InMoment XI
OCTOBER 24, 2024
InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. Klayvio Klayvio is a customer engagement platform that is tailored to e-commerce businesses. Some are more geared towards marketers and sales teams, while others focus on customer support. Accessed 10/11/2024.
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InMoment XI
NOVEMBER 26, 2024
Example: A retail company maps out how a customer currently shops on its e-commerce platform and identifies the complex checkout process as an area of improvement to improve the e-commerce customer experience. These could include the website, customer support portal, social media, and more.
InMoment XI
NOVEMBER 7, 2024
You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them. This reduces response times and allows support teams to focus on complex issues. Orchestration refers to creating a cohesive and smooth customer journey.
ECXO
MARCH 6, 2025
CX transformation often requires breaking entrenched habits and coordinating across silos, which wont happen without active support from the C-suite. While customer delight is the ultimate goal, framing it in terms of ROI and competitive advantage speaks the language of executives and ensures CX strategy gets the necessary support.
ECXO
DECEMBER 25, 2024
SeasonOfLight , #ChristmasJoy , #HanukkahLights #cx #customerexperience Hannukah 2024 The False Dichotomy: Growth vs. Customer Experience A common misconception is that prioritizing customer experience will hinder growth by diverting resources or reducing profitability. Wishing you a joyful Christmas and a Hanukkah full of light!
InMoment XI
OCTOBER 4, 2024
Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. It involves the collection and analysis of customer feedback across all touchpoints, from the first visit to the company website to conversations with customer support.
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