NobelBiz

MARCH 11, 2025

Lets dive into how AI is reshaping customer support, five surprising insights most businesses overlook , and what five world-class experts have to say about AIs future in complaint resolution. billion in 2024 and is projected to grow at a CAGR of 23.8% But does it have what it takes to truly resolve complaints ? The short answer?

Call Center 52

Call Center Chatbots Contact Center e-support 52

AWS Machine Learning

JULY 25, 2024

Configure the target, which should be a type that Agent Evaluation supports. For this post, we use an Amazon Bedrock agent. Consequently, it ends the conversation with the target agent and proceeds to generate the test status. Define the test steps and expected results.

Insurance 124

Insurance e-support User Experience Interaction 124

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

CSM Magazine

JANUARY 22, 2024

Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. based multilingual customer support provider, raised $8 million in a Series A1 funding round led by Joint Effects, a Venture Capital firm based in Boston, MA. Company Website: siena.cx

Customer Service 52

Customer Service e-support Virtual Agent Chatbots 52

DCX

AUGUST 11, 2024

The "30 Days to Greater Influence" e-course isn't for everyone. Ethical considerations: There's strong support for companies investing in understanding AI ethics and risks. Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders.

Advertising 52

Advertising Net Promoter Score Retail Healthcare 52