Retently

AUGUST 15, 2024

Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. That’s what Customer Satisfaction Score (CSAT) is all about. We’ll look at what makes them stand out and how they can fit into your existing systems.

Ecommerce 78

Ecommerce Retail Software Brands 78

InMoment XI

MAY 30, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 InMoment has been named a Leader in the Forrester Text Mining and Analytics Platforms Wave, Q2 2024! Integration and Compatibility API Access: Offering APIs for seamless integration with other business systems and data sources.

Analysis 260

Analysis Software Self Service Social Media 260

SurveySparrow

FEBRUARY 18, 2024

More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. Better User Experience: Businesses want tools that are easy to use and have good support. This ensures high response rates and timely insights. 5 Capterra 4.8/5 It’s free!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score. Korn Ferry.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. So, let us guide you through the best B2B NPS software options of 2024. Customer Reviews: What are real users saying about it?

NPS 78

NPS B2B Software Net Promoter Score 78

Retently

MARCH 26, 2024

It should offer the necessary features and functionalities, fit within your budget, integrate smoothly with your existing systems, and be intuitive enough for all users involved in the survey process. User Experience The complexity of a survey platform can be a double-edged sword.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

AWS Machine Learning

APRIL 8, 2024

In January 2024, Amazon SageMaker launched a new version (0.26.0) You can use these as a rough estimate of model confidence by computing the joint probability of a sequence as the sum of the log_probs of the individual tokens, which can be useful for scoring and ranking model outputs.

Effort Score 106

Effort Score Multi-Channel Groups Exercises 106