2024 Effort Score User Experience 
ECXO
MARCH 6, 2025
In competitive B2B environments where products and prices are similar, delivering an outstanding experience can be the deciding factor for why clients choose and stay with one provider over another. Many organizations designate a specific executive owner for CX (such as a Chief Customer Officer or Chief Experience Officer) to lead the charge.
InMoment XI
NOVEMBER 26, 2024
Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. 71% of organizations say customer journey mapping has successfully persuaded management to invest in CX efforts and fix existing customer problems.
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InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score. Korn Ferry.
Retently
DECEMBER 10, 2024
With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Advanced Survey Logic: Includes features like skip logic and question piping, enabling dynamic and personalized survey experiences tailored to respondent behavior.
ECXO
DECEMBER 25, 2024
In the sometimes lunatic world of business, companies often find themselves walking a tightrope between the relentless pursuit of growth and the need to create outstanding customer experiences. product quality, service speed, user experience). Wishing you a joyful Christmas and a Hanukkah full of light!
Totango
DECEMBER 20, 2023
We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.
Retently
AUGUST 5, 2024
Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. So, let us guide you through the best B2B NPS software options of 2024. Why is it important?
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