Comm100

FEBRUARY 12, 2025

We regularly schedule onsite visits to clients across the globe to go over new features, strategize, and build roadmaps for long-term success. Samfiru Tumarkin (ST) Lawyers Simplifying Workflows and Scaling Growth Samfiru Tumarkin Lawyers moved from LivePerson to Comm100 in 2024.

Connections 130

Connections Roadmap Chatbots Trends 130

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

Customer Success 52

Customer Success Conference Sports Roadmap 52

DCX

DECEMBER 24, 2024

The DCX 2024 Year in Review As 2024 comes to a close, I’ve been thinking about the incredible journey we’ve shared this year. Showing up, sharing your thoughts, engaging in these conversations—that’s the magic. Mark Top 10 DCX Articles of 2024 #1 #2 #3 #4 #5 FREE FOR THE HOLIDAYS!

Course 52

Course Social Media Roadmap Leadership 52

eglobalis

SEPTEMBER 19, 2024

While many companies focus on strategy, technology, and financial investment as the cornerstones of success, the critical yet often overlooked factor is the engagement and empowerment of employees. Aligning employees’ personal values with the organization’s mission is crucial for maintaining this engagement.

Customer Experience 297

Customer Experience Leadership Innovation Roadmap 297

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Valuable lessons for anyone looking to boost customer engagement with AI. But here's the catch—if customers don't trust it, they'll bail.

Video 52

Video Chatbots Customer Centricity Roadmap 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Valuable lessons for anyone looking to boost customer engagement with AI. But here's the catch—if customers don't trust it, they'll bail.

Video 52

Video Chatbots Customer Centricity Roadmap 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

InMoment XI

OCTOBER 7, 2024

Smart Recommendations and Summaries Reduce time to insights and improve program engagement with coaching recommendations Let AI be your sidekick to make sense of your customer voice in seconds. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! The new CX playbook: For CX pros, the key will be to monitor which technologies can actually improve engagement. When staff genuinely engage, customers notice and remember the experience, adding to brand loyalty. Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

DCX

DECEMBER 29, 2024

Are you making it engaging or just dumping numbers on them? For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

InMoment XI

AUGUST 16, 2024

Poor engagement with technology is a clear sign that employees or customers are either unaware of its capabilities or face challenges using it. Leadership Buy-In: Engage leadership to act as champions for the initiative. link] Accessed 8/15/2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Customers engage with companies on an average of nine different channels, and they expect their experience to be consistent with each one. Accessed 9/19/2024.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

DCX

DECEMBER 1, 2024

Brainstorm one way to make your physical or digital spaces more engaging—whether it’s hosting events, adding personal touches to online interactions, or rethinking in-store experiences. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Fashion 52

Fashion Culture Trends Connections 52

DCX

DECEMBER 22, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Download the Free Guide Your Ultimate Guide to the Top CX Events of 2025 Jeff Sheehan Consulting has assembled a comprehensive list of CX events to keep you engaging with your colleagues and learning all year long.

Retail 52

Retail Self Service Tips Customer Centricity 52

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. For instance, adding SMS reminders or app push notifications can enhance engagement.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Gainsight

JANUARY 10, 2025

While our robot overlords arent taking our jobs anytime soon, the report found that AI is transitioning from a nice-to-have experiment to an essential driver of customer engagement and scalability. However, the 2024 CS Index revealed that AI has become essential. Lets examine the key trends that will define the future of CS in 2025.

Trends 52

Trends Report Self Service B2B 52

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

How To 52

How To Roadmap Self Service Gamification 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Use conversational surveys to engage customers in impactful dialogue. You can engage with your customers on a deeper level by creating an online community around your product or service.

Feedback 195

Feedback How To Social Media B2C 195

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. There were too many incredible moments with our community to remark on here—but let’s touch upon one more.

Conference 52

Conference Consulting Roadmap Customer Success 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

ChurnZero

DECEMBER 6, 2024

These outcomes include: Roadmaps for designing and developing future CS programs. At ChurnZeros ZERO-IN 2024 conference, speakers Alex Turkovic and Dan Ennis shared a new way to look at building a digital CS program. Engagement: How customers interact with your attempts to engage. Reduced costs across the board.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

InMoment XI

APRIL 3, 2024

If you want your company’s services to rise to the top, then you need to provide a seamless, engaging, and robust digital customer experience that will make consumers choose you over other competitors that are just one click away. A well-designed digital experience can increase customer engagement and interaction with a brand.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

BirdEye

JULY 15, 2024

To make your business succeed in today’s competitive digital marketplace, you need a solid grasp of managing your online reputation, engaging with social media, and optimizing local search results. That’s why the Birdeye View 2024 business conference is designed with three distinct tracks to cater to your specific challenges and goals.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

rethinkCX

FEBRUARY 23, 2025

From AI-driven personalization to community-powered loyalty, these trends arent just buzzwordstheyre your roadmap to staying ahead. A 2024 study found that 71% of consumers expect personalized interactions, and 76% get frustrated when they dont receive them. engaged communities dont just buythey advocate. Green is the new gold.

Trends 52

Trends Customer Experience Omni-Channel How To 52

InMoment XI

SEPTEMBER 3, 2024

Conversational Analytics Examples and Use Cases Conversational analytics is revolutionizing the way businesses understand and engage with customers. Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development.

Analytics 195

Analytics Data Social Media Average Handle Time 195

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

Self Service 52

Self Service Social Media Roadmap Insurance 52

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. Think of this as your roadmap to winning over potential customers. Do you know how? If your brand also feels invisible, keep reading.

Tips 85

Tips Tools Social Media Multi-Channel 85

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

Self Service 52

Self Service Analytics Video NPS 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Magazine

OCTOBER 22, 2024

A Snapshot of Contact Centre Evolution As we come towards the last few months of 2024 and prepare to dive head-first into the New Year, it’s clear that contact centres are riding a wave of transformation. But what’s actually cooking in the world of advisor engagement? Only a mere 15.3% And there’s more!

Groups 52

Groups Roadmap Course Report 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Brandwatch CX

NOVEMBER 21, 2024

Elevate your strategy and engage your audience effectively. Master social media with essential tips and best practices for success. Read the article now.

Social Media 52

Social Media Roadmap Communication Brands 52

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 128

Roadmap Competitive Advantage Innovation Self Service 128

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. By digging into customer feedback and behavioral analysis, you can spot those friction points and clear the way to more engaging products. Customers feel valued.

Feedback 98

Feedback Roadmap User Experience Analysis 98

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Why it matters: CX professionals can learn valuable lessons from consumer PM strategies to enhance customer experiences and drive engagement.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52