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Celebrate milestones, such as meeting performance targets or delivering exceptionalcustomerservice, to reinforce positive behaviors and boost morale. It includes talk time, hold time, and after-call work. This technology helps reduce wait times, improve firstcallresolution, and optimize resource utilization.
Did you know that 52% of customers are ready to pay more if they receive exceptionalcustomerservice? Customerservice is the backbone of any successful business. It’s what keeps customers happy and loyal. By collecting customer feedback ! How exactly?
Celebrate milestones, such as meeting performance targets or delivering exceptionalcustomerservice, to reinforce positive behaviors and boost morale. It includes talk time, hold time, and after-call work. This technology helps reduce wait times, improve firstcallresolution, and optimize resource utilization.
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