DCX

DECEMBER 24, 2024

The DCX 2024 Year in Review As 2024 comes to a close, I’ve been thinking about the incredible journey we’ve shared this year. Mark Top 10 DCX Articles of 2024 #1 #2 #3 #4 #5 FREE FOR THE HOLIDAYS! If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Course 52

Course Social Media Roadmap Leadership 52

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Implement Anonymous Feedback Channels: Provide platforms where employees can safely share innovative ideas or express concerns.

Customer Experience 297

Customer Experience Leadership Innovation Roadmap 297

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

InMoment XI

OCTOBER 7, 2024

Whether explaining sudden changes in performance or a shift in customer feedback, widget comments enable clarity for better decision-making. 2024 Product Feature Releases Explore the latest product feature releases, with more details available below. Contact us or a dedicated account manager if you want to learn more.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

DCX

DECEMBER 29, 2024

How are you showing customer feedback to your team? For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. NPS is just one piece of the puzzle.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Why Friendly Staff Are CX Gold What’s new: A recent report from HappyOrNot places “staff friendliness” as the top driver of positive customer feedback, hitting an impressive 96.7% Download the Free Guide Too Many Car Screens?

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

InMoment XI

OCTOBER 3, 2024

Seek Customer Feedback In order to improve customer retention, you will need to solicit and respond to customer feedback. To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

DCX

DECEMBER 1, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Look at the feedback you’ve got—what’s one change you can make this week to show customers you’re listening? Call to action: Dive into your customer feedback this week. What to do now: Start small.

Fashion 52

Fashion Culture Trends Connections 52

DCX

DECEMBER 22, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s the difference between gathering feedback and actually doing something with it. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Retail 52

Retail Self Service Tips Customer Centricity 52

InMoment XI

AUGUST 16, 2024

During this phase, gather feedback on the usability, interface design, and overall functionality of the digital tools. Ongoing Monitoring Once your digital adoption strategy has been implemented, it is important to have established mechanisms for customers and employees to provide feedback. link] Accessed 8/15/2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

DCX

NOVEMBER 17, 2024

Advanced strategies: Go beyond compliance Use offboarding as a learning tool: Include quick feedback questions to understand why they’re canceling and what you can improve. If you’re serious about getting everyone on the same page, this is your roadmap! 😊 If you ever. I'd love to hear from you!

Social Media 52

Social Media Leadership Customer Centricity Tips 52

DCX

NOVEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Use data, listen to feedback, and design experiences that actually matter to your customers. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops?

Feedback 98

Feedback Roadmap User Experience Analysis 98

InMoment XI

SEPTEMBER 3, 2024

With conversational analytics, organizations can improve customer experiences by seamlessly combining contact center conversations, emails, chats, and calls, with other customer feedback channels like surveys, reviews, and social media, thereby gaining a holistic view of the customer journey. What are the Benefits of Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. I nominated him for our next beta and can’t wait for them to experience it and provide feedback.

Conference 52

Conference Consulting Roadmap Customer Success 52

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

How To 52

How To Roadmap Self Service Gamification 52

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

delighted

APRIL 26, 2024

Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.

Roadmap 59

Roadmap CRM Survey Tools 59

Horizon CX

APRIL 1, 2024

Voice of the customer (VOC) program: The organization has a systematic process for collecting and analyzing customer feedback. Collect and analyze customer feedback: Establish a system for collecting and analyzing customer feedback. This feedback can be used to identify areas for improvement and track your progress over time.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

delighted

AUGUST 6, 2024

Here’s a brief overview of some of the latest updates: In Delighted Surveys, we launched a brand new Web Widget that lets you capture any type of feedback, anywhere on your website. Hover state for response tiles : We made it easier to take a closer look at feedback by enabling a hover state for feedback tiles on your dashboard.

Survey 52

Survey Roadmap Feedback User Experience 52

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Respond to every reviewpositive & negativeto build trust Customers appreciate businesses that acknowledge feedback.

Tips 85

Tips Tools Social Media Multi-Channel 85

rethinkCX

FEBRUARY 23, 2025

From AI-driven personalization to community-powered loyalty, these trends arent just buzzwordstheyre your roadmap to staying ahead. A 2024 study found that 71% of consumers expect personalized interactions, and 76% get frustrated when they dont receive them. Listen Actively : Use community feedback to refine your CX strategy in 2025.

Trends 52

Trends Customer Experience Omni-Channel How To 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. APIs, the current native NPS/CSAT feedback surveys will no longer function starting June 24.

Self Service 52

Self Service Analytics Video NPS 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric.

Report 52

Report Roadmap Innovation Software 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites.

Customer Success 52

Customer Success Conference Sports Roadmap 52

InMoment XI

DECEMBER 7, 2023

It is an ongoing process that requires attention to customer feedback, continuous improvement, and a commitment to delivering value. You will need to dig into the qualitative feedback you receive to understand which attributes of satisfaction are most important to your customers and which areas require improvement.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 128

Roadmap Competitive Advantage Innovation Self Service 128

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. AI is also transforming how patient feedback is analyzed.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

DCX

JANUARY 5, 2025

Use real feedback, operational data, and research to make sure your map reflects what’s actually happening—not what you think is happening. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Get the real story: Exit feedback is pure gold. But honestly?

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Rapid feedback and iteration: The fast-paced development cycle allows for quick adjustments based on real-time user feedback.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. Rapid feedback and iteration: The fast-paced development cycle allows for quick adjustments based on real-time user feedback.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Tools 52

Tools Feedback Analysis Survey 52

DCX

JANUARY 19, 2025

Source SX Live 2024: Binge-Worthy Support Insights Last October, the Support Experience Conference (SX Live 2024) brought together industry pros to share cutting-edge insights and AI innovations for support. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. But honestly?

Travel 52

Travel Customer Centricity Culture Brands 52

rethinkCX

FEBRUARY 24, 2025

A 2024 survey found that 73% of consumers expect personalized experiences, and businesses that fail to adapt risk losing loyalty. From rethinking feedback loops to leveraging 2025s tech trends, they keep your strategy sharp and forward-looking. Why Fractional CX Matters in 2025 Customer expectations are evolving fast.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score e-support 52

DCX

SEPTEMBER 22, 2024

We'll dive into the shift to selling experiences and its flipside “Experiangst,” discover six companies using AI to revolutionize customer feedback analysis, and guide new CX leaders through their crucial first 100 days. If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

We'll dive into the shift to selling experiences and its flipside “Experiangst,” discover six companies using AI to revolutionize customer feedback analysis, and guide new CX leaders through their crucial first 100 days. If you’re serious about getting everyone on the same page, this is your roadmap!

Sports 52

Sports Social Media Roadmap Feedback 52