InMoment XI

DECEMBER 10, 2024

Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. How to Use NPS to Reduce Customer Churn Net promoter score (NPS) is a valuable metric for understanding customer loyalty and reducing churn. NPS surveys help collect feedback from both types of customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Retently

OCTOBER 11, 2024

Focusing on key CX metrics like NPS, CSAT, and CES, it helps brands gain critical insights into customer interactions while ensuring support teams consistently deliver top-quality service. Engagement and Motivation: Keep agents engaged through gamification, rewards systems, and seamless integration with ticketing systems.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

DCX

DECEMBER 29, 2024

Unf*ck Your CX: NPS Is Lying to You The Paper Passport Is Fading: What It Says About Our Future Zero Complaints: The Path to Continuous Value Creation Gamified Fitness: What Whoop Can Teach Us Why it matters: Whoop , the $3.6 billion wearable tech superstar, has cracked the code on gamification. What’s wrong with NPS?

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Retently

AUGUST 15, 2024

As a matter of fact, there are about twice as many CSAT tools than NPS available, particularly for brands. While renowned for its NPS capabilities, Retently also excels in CSAT & CES surveys, making it a flexible tool for measuring customer satisfaction at various touchpoints.

Ecommerce 106

Ecommerce Retail Software Brands 106

TechSee

SEPTEMBER 2, 2020

Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification. billion from 2020 to 2024. The post How to motivate your WFH contact center staff – tactics for remote employee engagement appeared first on TechSee.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. 6 Ways Businesses Will Be Leveraging Tech For Customer Experience In 2024 by Africa.com (Africa.com) Customer experience has fundamentally changed. Shameless plug!)

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. SurveySparrow enables you to conduct a variety of surveys, including but not limited to NPS, CSAT, products, and websites.

Customer Retention 52

Customer Retention Software Gamification e-support 52