InMoment XI

DECEMBER 10, 2024

Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. These insights enable you to personalize interactions and improve weak touchpoints. Accessed 12/09/2024. 101 Customer Service Statistics You Need to Know in 2024 ( [link] ). Accessed 12/09/2024.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Retently

OCTOBER 11, 2024

The challenge lies in ensuring that every touchpoint across all channels meets the high standards your customers expect. Engagement and Motivation: Keep agents engaged through gamification, rewards systems, and seamless integration with ticketing systems.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Retently

AUGUST 15, 2024

Broad Applicability : CSAT surveys can be used at various touchpoints in the customer journey, from post-purchase to customer support interactions. While renowned for its NPS capabilities, Retently also excels in CSAT & CES surveys, making it a flexible tool for measuring customer satisfaction at various touchpoints.

Ecommerce 106

Ecommerce Retail Software Brands 106

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Shameless plug!)

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. It not only manages customer information but also supports and enhances the customer journey at each touchpoint.

Customer Retention 52

Customer Retention Software Gamification e-support 52

ECXO

JANUARY 30, 2024

Let’s explore these biological and physiological aspects of the brain The amygdala 2024. The prefrontal cortex (PFC) and Hippocampus 2024. Dopamine and Oxytocin 2024. All Rights Reserved.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156