InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world. Yet, the reality is more nuanced.
Experience Investigators by 360Connext
NOVEMBER 5, 2024
She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship. Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
DECEMBER 11, 2024
2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. Outcome : Mixed accuracy. The lesson?
IntouchInsight
DECEMBER 19, 2024
As 2024 comes to a close, its clear that this year brought significant changes to the restaurant and convenience store industries. From innovative technology to strategic shifts, brands have been redefining how they connect with their customers.
Advertisement
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Comm100
DECEMBER 12, 2023
This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.
C3Centricity
DECEMBER 10, 2024
Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024. Consumers seek brands that can make the digital experience feel human, immediate, and relevant.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Speaker: David Bard, Principal at VP Product Coaching
In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. 📅 May 2, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!
Speaker: Conrado Morlan
Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation. 📆 October 10, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!
Speaker: Anne Steiner and David Laribee
As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali
Understanding these trends is not only essential to staying ahead of the curve, but critical for those striving to remain competitive and innovative in an increasingly data-driven world. 📅 December 5, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT Use this publication’s webinars to earn professional development hours!
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. Learn how leading B2C brands are embracing composable commerce to stay ahead and why delaying modernization comes with real risks.
Speaker: Pulkit Agrawal
📆 August 15, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours! Register now to save your seat! Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Expert insights. Personalized for you.
195 
Let's personalize your content