Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys.

Marketing 52

Marketing CRM Report ROI 52

Optimove

AUGUST 15, 2024

Optimove’s strength is improving marketer processes with real-time data. As a Contender in the report, we were cited for a strong current offering and a broad strategy for multichannel marketing and journey orchestration.

Marketing 64

Marketing Multi-Channel Effort Score Innovation 64

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation Video Consulting Customer Insights 78

West Monroe

JULY 15, 2024

Email LinkedIn Facebook printer copy Print this page Listen to "How Silicon Valley Bank Balances Innovation & Value" on Spreaker. About the episode We tackle the innovative world of Silicon Valley Bank. He also has an extensive track record of launching profitable and innovative solutions. And then evaluate what you have.

Banking 104

Banking Innovation ROI Financial 104

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. In Digital Marketing Agency Average NPS score – 59 Digital marketing services vary, but (in most cases) the goal remains the same – leads. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS Industry Marketing e-support 52

2020 Research

JULY 17, 2024

In recognition of his lifetime contributions to the market research industry, our Executive Chairman Steve Schlesinger is an official 2024 inductee into the Market Research Council’s 2024 Hall of Fame. Here are just a few of the ways he’s positively impacted others in and outside market research.

Marketing 52

Marketing Leadership Culture Industry 52

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. Sotheby’s Has Even Bigger Problems. The Wall Street Journal) The Scrub Daddy Sponge Has a Cult Following.

Entertainment 143

Entertainment Retail Trends Banking 143

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This data aggregation enables businesses to deliver highly targeted and relevant marketing messages.

Customer Experience 323

Customer Experience Social Media Analytics Chatbots 323

InMoment XI

OCTOBER 7, 2024

Use Case: “As a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.” 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

2020 Research

SEPTEMBER 19, 2024

Iselin, NJ—September 16, 2024 Sago ( formerly Schlesinger Group ), a trusted leader in market research, is set to host Sago Vision ’25, a forward-thinking virtual event poised to unveil innovative insights and opportunities in the market research landscape. to 4:00 p.m.

Innovation 52

Innovation Groups Customer Centricity Trends 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. AI-Driven Personalization Tactics If as an entrepreneur or marketer, you haven’t yet utilized artificial intelligence for one thing or the other in your business, you’re probably missing out a great deal. And in 2024, accuracy is as important as efficiency.

Technology 52

Technology Customer Experience Apparel Chatbots 52

ECXO

JUNE 25, 2024

This capability not only speeds up the design process but also enables a more comprehensive exploration of innovative ideas. Enhancing User Research and Market Analysis AI tools trained on large language models can synthesize vast amounts of market and consumer data, uncovering insights that might be missed by human analysts alone.

Customer Experience 156

Customer Experience Automotive Fashion Innovation 156

West Monroe

JULY 15, 2024

Email LinkedIn Facebook printer copy Print this page Listen to "How Silicon Valley Bank Balances Innovation & Value" on Spreaker. About the episode We tackle the innovative world of Silicon Valley Bank. He also has an extensive track record of launching profitable and innovative solutions. And then evaluate what you have.

Banking 52

Banking Innovation ROI Financial 52

delighted

OCTOBER 3, 2024

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. Just how prevalent is the resale market? billion between 2024 and 2029. Is ecommerce growing?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Customer Service 69

Customer Service Loyalty Programs Entertainment Loyalty 69

InMoment XI

JUNE 24, 2024

The Forrester Wave is a valuable resource that evaluates and ranks vendors in a particular market, but understanding how to read and interpret the Wave report can be daunting. The Forrester Wave and the Gartner Magic Quadrant are widely recognized and influential market research reports evaluating technology vendors.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

Blueshift

FEBRUARY 27, 2024

We are excited to officially announce the winners of the 2024 Omnies Awards. These awards celebrate marketing excellence in delivering personalized, customer experiences using data and AI. The winners were announced at our Engage conference, held today in San Francisco.

Conference 59

Conference Customer Journeys Innovation Customer Engagement 59

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

Clarivate

JUNE 27, 2024

Discover how our combination of data-driven insights and analysis in digital health research and innovation highlight global societal impact in our latest report Digital health encompasses the use of digital technologies such as mobile apps, wearables and telemedicine, to improve health and healthcare delivery.

Innovation 80

Innovation Healthcare Government Analysis 80

2020 Research

FEBRUARY 29, 2024

The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management. Get a front-row seat to the latest thinking, developments, and partnerships shaping the market research industry.

Trends 59

Trends Innovation Leadership Data 59

AWS Machine Learning

OCTOBER 1, 2024

This accelerated innovation is enabling organizations of all sizes, from disruptive AI startups like Hugging Face, AI21 Labs, and Articul8 AI to industry leaders such as NASDAQ and United Airlines, to unlock the transformative potential of generative AI.

Data 83

Data Competitive Advantage Innovation Airlines 83

Clarivate

APRIL 18, 2024

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

SurveySensum

SEPTEMBER 2, 2024

The main objective of the attention-marketing approach is to increase the effectiveness of advertising. Cookies Alternatives The coming of the cookieless era is inevitable, so market players need to look for replacements for familiar data collection models.

Trends 52

Trends Advertising Retail Chatbots 52

Lithium

MARCH 5, 2024

Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. See what new capabilities are available now.

Self Service 52

Self Service Social Media Roadmap Insurance 52

BirdEye

JULY 22, 2024

We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. Not only that, Birdeye also secured 238 Top 3 rankings and earned 219 badges in G2 Crowd’s Summer 2024 Reports. You get Birdeye.

Report 59

Report Social Media Healthcare Customer Satisfaction 59

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. In 2024, we’re witnessing AI’s integration into deeper levels of call center operations.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

ECXO

APRIL 29, 2024

Join us on May 15th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. The session will be facilitated by Ricardo Saltz Gulko , MD of Eglobalis – CX – EX – DX -Professional Services – Design -Information – Insight – Innovation and European Customer Experience Organization (ECXO) co-founder.

ROI 194

ROI Customer Journeys Innovation Training 194

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation. Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era.

CRM 72

CRM Innovation Customer Engagement Report 72

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. Mortgage industry The mortgage industry has been hit particularly hard in recent years.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

Experience Investigators by 360Connext

FEBRUARY 27, 2024

This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets. Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity.

Case Study 143

Case Study Leadership Customer Satisfaction Study 143

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Community Aurora Now, Next, Later : We’re thrilled to continue innovating our next generation of Khoros Communities.

Roadmap 52

Roadmap Metrics CRM Resources 52