AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

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Roadmap Competitive Advantage Innovation Self Service 139

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

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Customer Success Conference Sports Leadership 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

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Self Service Social Media Roadmap Insurance 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

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Case Study Roadmap Innovation Contact Center 52

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. As you can see below, Gainsight leads the category of Customer Success platforms in G2’s Winter 2024 Grid Report. Let’s break it down.

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BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

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DCX

OCTOBER 27, 2024

Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

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AWS Machine Learning

NOVEMBER 15, 2024

In business for 145 years, Principal is helping approximately 64 million customers (as of Q2, 2024) plan, protect, invest, and retire, while working to support the communities where it does business and build a diverse, inclusive workforce. At Principal, the roadmap indicates a commitment to delivering continual innovation.

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Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

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Customer Success Conference Sports Leadership 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

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Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

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Leadership Customer Centricity Touchpoint User Experience 52

DCX

DECEMBER 1, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Differentiation comes from innovation led by what your customers actually value. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

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Fashion Trends Culture Connections 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! In any experience, the balance between innovation and intuitive design is key. Customers expect innovation, but they also value privacy and data security. Download the Free Guide Too Many Car Screens? Bring Back the Buttons!

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Customer Journeys Customer Centricity Trends Innovation 52

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. Mortgage industry The mortgage industry has been hit particularly hard in recent years.

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Healthcare Social Media Net Promoter Score Insurance 59

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

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e-support Customer Centricity Apparel Leadership 59

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

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e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

NOVEMBER 17, 2024

As a CX pro, this is your reminder to think about where you can innovate to deliver a smoother experience for your customers. If you’re serious about getting everyone on the same page, this is your roadmap! Joel Podolny , former dean of Apple University, explains how leaders use narratives to inspire and innovate.

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Social Media Leadership Customer Centricity Tips 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Customer Centricity Apparel Leadership 52

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. There were too many incredible moments with our community to remark on here—but let’s touch upon one more.

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Conference Consulting Roadmap Customer Success 52

DCX

JULY 21, 2024

In the spotlight this week, I’m sharing a fascinating blend of innovation and human-centric approaches in the CX world. more on this below), find a comfy spot, and let's explore some fresh perspectives on blending tech innovation and human-centric design. So grab your favorite beverage (maybe a Nespresso? Happy reading!

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Retail CRM Chatbots Customer Experience Professionals 52

COPC

JANUARY 9, 2024

We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

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Customer Experience Net Promoter Score Guidelines Customer Care 76

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

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Roadmap Banking Leadership Technology 52

DCX

JULY 9, 2024

Get 30 day free trial Welcome to this week's DCX Newsletter Here's a sneak peek of what's in store: The CX Flywheel: A Refresher Ten innovative concepts to improve your CX Flywheel: Kickstarting Your CX Flywheel: From Theory to Practice The Payoff: Why Your Business Needs a CX Flywheel Your CX Flywheel Journey Starts Now Ready?

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SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? Their innovative products and top-notch quality create an experience that just works. In the 2024 ACSI smartphone ratings, Apple continues to lead with a score of 82 for customer satisfaction. And the price of getting it wrong?

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Customer Centricity Company Customer Service Airlines 52

CSM Magazine

JUNE 25, 2024

Srikrishnan Ganesan, CEO & Co-founder, Rocketlane commented: “Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies. This growth follows another significant milestone for the company.

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Sales CRM Roadmap Software 52

Support EXP

FEBRUARY 8, 2024

While banking executives are breathing a collective sigh of relief that a major recession was avoided in 2023, they are still assuming a posture of cautious optimism about economic trends in 2024. Ideas for Innovation Customers often provide suggestions and ideas for new features or improvements that can lead to innovation.

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Data Trends Competitive Advantage Financial 52

AWS Machine Learning

SEPTEMBER 11, 2024

These personas are faced with making strategic decisions on issues such as infrastructure investment, product roadmap, and competitive approach. In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip.

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West Monroe

JULY 11, 2023

Dhaval Moogimane: It remains uncertain how long these market conditions will last, with some optimism for a rebound in H2 and early 2024. Oftentimes we see poorly managed product roadmap priorities as a root cause of a variety of inefficiencies across the P&L. For products at scale, how do you make them more efficient?

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Trends Software Innovation Roadmap 52

Circular Edge

MAY 10, 2022

An ERP enhances your organization’s innovation and creativity. IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024. This innovative technology brought the entire business, from accounting to product development to manufacturing, order fulfillment and HR, together on a common database.

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Resources Software System Financial 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

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Loyalty Trends Data Marketing 59

AWS Machine Learning

OCTOBER 23, 2024

This innovative platform empowers employees, regardless of their coding skills, to create generative AI processes and applications through a low-code visual designer. Agent Creator Amazon Bedrock roadmap Development and improvement are ongoing for Agent Creator, with several enhancements released recently and more to come in the future.

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System Data Innovation Government 89

DCX

JUNE 25, 2024

This isn't just any time capsule – it's the CX Time Capsule you created back in 2024. Building your time capsule will create a roadmap that your future self will thank you for – a guide to building customer experiences that are not just satisfying, but truly timeless. The ability to create genuine emotional connections.

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Travel Customer Experience Roadmap Exercises 52

West Monroe

AUGUST 12, 2024

They explore how UPS uses data science and AI, optimizes data insights, and balances tech advances to drive innovation and solve strategic challenges. Over the last 10 years, she has driven change by creating strategic visions and long-term roadmaps to drive adoption in data-driven decision-making.

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