2024 Interaction Metrics Multi-Channel 
InMoment XI
SEPTEMBER 17, 2024
With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. Most other businesses, however, will only ever interact with their customers through digital channels.
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. And many businesses feel pressure to predict the where, when, and how of their customer interactions. If nurturing the employee experience is on your mind as you enter 2024, listen to this podcast today.
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Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Thanks to its expansive nature, CX strategies are constantly in flux.
Retently
AUGUST 15, 2024
Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. Understanding CSAT CSAT is a simple metric that tells you how happy your customers are with your products, services, or overall shopping experience. Frustrating, right?
SurveySparrow
FEBRUARY 18, 2024
Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.
SurveySparrow
FEBRUARY 22, 2024
It can be through surveys, reviews, or direct support interactions. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. These features enable you to collect and manage customer feedback.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. More than 80% of business leaders see customer experience as a growing priority in 2024. More than 80% of business leaders see customer experience as a growing priority in 2024.
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