Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 139

Roadmap Competitive Advantage Innovation Self Service 139

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Small acts of thoughtful leadership like this can have a huge impact. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

ShepHyken

AUGUST 25, 2024

Two of my favorites (out of the ten) are the first one, which recognizes that leadership must be 100% on board. BONUSES How To Scale Your Customer Service Operations: A CX Pro’s Roadmap by Niels Juist (Capterra) Use emerging tech to streamline your customer service and boost your quality of service. That’s where it starts!

Self Service 91

Self Service Customer Service Chatbots Customer Centricity 91

DCX

NOVEMBER 24, 2024

From keeping products simple to giving AI some sass or embracing quiet leadership, the big takeaway is this: CX isn’t just about what you do —it’s about how you make people feel. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Creativity with practicality?

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 59

e-support Customer Centricity Apparel Leadership 59

Horizon CX

APRIL 1, 2024

This assessment provides valuable insights into current CX capabilities, identifies areas for improvement, and helps chart a roadmap for advancement. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX | April 2024 The post Organizational Growth Through CX Maturity appeared first on Horizon CX.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

DCX

DECEMBER 1, 2024

Source Related: Irreplaceable: How to Create Extraordinary Places That Bring People Together Unlock Leadership That Inspires Action For CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Learn More Order Now “What stood out was how action-oriented the course is.

Fashion 52

Fashion Trends Culture Connections 52

DCX

NOVEMBER 17, 2024

Whether it’s leveraging tech like AI and wearable neurotech, building trust through transparency, or rethinking leadership, the takeaway is clear: great customer experiences don’t just solve today’s problems—they help shape a better future for everyone. This approach has plenty of takeaways for CX leaders like you.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Customer Centricity Apparel Leadership 52

Lithium

JUNE 4, 2024

Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Webinars & Events Some event areas are limited to Khoros customers only.

CRM 52

CRM Roadmap Software Leadership 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

COPC

JANUARY 9, 2024

We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

Customer Experience 76

Customer Experience Net Promoter Score Guidelines Customer Care 76

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

Roadmap 52

Roadmap Banking Leadership Technology 52

DCX

JULY 21, 2024

The bottom line: Intuit's success with AI-driven personalization provides a roadmap for CX professionals looking to enhance customer experiences through technology. Fun, quick challenges to flex your new influence muscles A step-by-step journey covering a crucial leadership skill each day It's time to bet on yourself.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This feeds into our refinement process for existing summaries and plays a crucial role in prioritizing our product roadmap. increase in value of opportunities created. The impact goes beyond just efficiency.

Sales 132

Sales Multi-Channel Metrics Feedback 132

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Provides leadership with visibility into the output of individuals, teams, and departments. It tracks feedback on these skills over time, offering a clear roadmap for professional development.

Tools 52

Tools Feedback Analysis Survey 52

CSM Magazine

OCTOBER 22, 2024

A Snapshot of Contact Centre Evolution As we come towards the last few months of 2024 and prepare to dive head-first into the New Year, it’s clear that contact centres are riding a wave of transformation. The leadership skills gap isn’t just widening; it’s turning into a chasm. Only a mere 15.3%

Groups 52

Groups Roadmap Course Report 52

West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. Leadership plays a key role in setting this tone and supporting the governance structure. The NIST 2.0

Industry 52

Industry Healthcare Government Guidelines 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. People and leadership: Being digital is not just about technology. All Rights Reserved. Nearly a quarter of U.S.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Roadmap and an execution plan to meet your objectives. People and leadership: Being digital is not just about technology.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. Leadership plays a key role in setting this tone and supporting the governance structure. The NIST 2.0

Industry 40

Industry Government Leadership Healthcare 40

West Monroe

MARCH 8, 2022

What’s more, more than a quarter of manufacturing companies surveyed by the Manufacturing Leadership Council said their manufacturing data volumes had doubled or tripled in size over the previous two years. Gartner predicts that 50% of factory work will be done remotely as soon as 2024. But that’s just the beginning.

Data 52

Data Roadmap Leadership Technology 52

Gainsight

OCTOBER 23, 2019

In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 Some examples include: Product tools like analytics, roadmapping, and feature-tracking. Leadership can’t look at CS software like it does software for the accounting team or even the sales team.

Software 60

Software Customer Success Tools Customer Centricity 60

West Monroe

JULY 11, 2023

Chris Stafford Chris Stafford is a Partner in West Monroe’s Mergers & Acquisitions practices, specializing in pre-close technology and operational transaction advisory, as well as post-close integration and separation leadership. For products at scale, how do you make them more efficient?

Trends 52

Trends Software Innovation Roadmap 52

AWS Machine Learning

SEPTEMBER 11, 2024

These personas are faced with making strategic decisions on issues such as infrastructure investment, product roadmap, and competitive approach. In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. You can connect with Hugh on LinkedIn.

Financial 111

Financial Training Data Software 111

Circular Edge

MAY 10, 2022

IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024. Consider these implementation best practices as you begin your project: Secure an executive sponsor: Such a far-reaching and critical project needs support from top leadership — ideally multiple executives who represent different business units.

Resources 52

Resources Software System Financial 52