CSM Magazine

APRIL 10, 2025

LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards. LuLu Hypermarkets consistent recognition by Service Hero reaffirms its leadership in the retail sector and highlights its ability to foster strong customer loyalty.

Brands 52

Brands Retail Leadership Touchpoint 52

InMoment XI

OCTOBER 8, 2024

Customer experience improvement refers to enhancing the interactions and overall satisfaction a customer has with your business across all touchpoints. Secure Executive Support It is important to make sure that the leadership and executive team at your organization understand the importance of CX and are committed to supporting the program.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

DCX

DECEMBER 1, 2024

Source Related: Irreplaceable: How to Create Extraordinary Places That Bring People Together Unlock Leadership That Inspires Action For CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Learn More Order Now “What stood out was how action-oriented the course is.

Fashion 52

Fashion Culture Trends Connections 52

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Hotel customers expect top-tier, personalized experiences at every touchpoint. Travel Trends 2024. ( [link] ). At the Forefront of ESG Leadership. ( [link] ). This will only continue as the technology evolves.

Hotels 195

Hotels Guest Experience Travel Social Media 195

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

CX University

DECEMBER 16, 2024

This inclusive leadership approach helps cultivate trust and nurture a culture of openness within the company. These companies recognize that building a culture of openness requires ongoing effort, leadership commitment, and supportive structures. These are new thresholds that must come from mindful leadership.

Customer Journeys 52

Customer Journeys Culture Innovation Leadership 52

ShepHyken

MARCH 18, 2024

KCI Survey: Swifties, the BeyHive and BravoCon Demonstrate the Power of Superfans by Alicia Esposito (Retail TouchPoints) “Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans.

Customer Service 86

Customer Service Government Employee Experience Video 86

ClearAction

JUNE 29, 2023

Master Experience Leadership Now Lynn Hunsaker Experience Leadership is the next horizon for growth: Bigger margins : preventing issues from recurring or occurring. Now is the time to embrace Experience Leadership as your primary focus. Experience Leadership is straightforward sensibility. Yes, by prevention of issues.

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times.

Net Promoter Score 77

Net Promoter Score Loyalty Programs Customer Service Ecommerce 77

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

This week, I've got a bunch of great articles that show how customer experience and leadership are changing in our AI-powered world. We'll look at how to juggle speed, data, and user experience in product management, and flip the script on leadership by exploring why top CX pros don't always need to manage people.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

InMoment XI

MARCH 27, 2024

Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today. According to InMoment’s 2024 Automotive Reputation Benchmarks Report : Close to 50% of customers will visit a business location again when they see the company responding to negative reviews.

Automotive 195

Automotive Management Social Media Feedback 195

Second to None

NOVEMBER 12, 2023

Measure Across All Grocery Customer Service Touchpoints It is vital for grocery brands to measure customer experience across all touchpoints as customer expectations rapidly evolve: online , in-app, on the phone, or in-store. This helps store leadership make updates as rapidly as possible to maximize safety and customer satisfaction.

Measurement 62

Measurement Brands Customer Experience Touchpoint 62

Second to None

NOVEMBER 12, 2023

Measure Across All Grocery Customer Service Touchpoints It is vital for grocery brands to measure customer experience across all touchpoints as customer expectations rapidly evolve: online , in-app, on the phone, or in-store. This helps store leadership make updates as rapidly as possible to maximize safety and customer satisfaction.

Measurement 62

Measurement Brands Customer Experience Touchpoint 62

Horizon CX

APRIL 1, 2024

Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand. Focus on the customer journey: Map out the customer journey and identify the key touchpoints at which customers interact with your brand.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

customer sure

JANUARY 20, 2025

Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers. Personalisation at Scale: Meeting Customers Where They Are Gone are the days of one-size-fits-all customer interactions.

Trends 62

Trends Net Promoter Score Analysis ROI 62

BirdEye

JULY 22, 2024

We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. Not only that, Birdeye also secured 238 Top 3 rankings and earned 219 badges in G2 Crowd’s Summer 2024 Reports. You get Birdeye.

Report 59

Report Social Media Healthcare Customer Satisfaction 59

DCX

JANUARY 19, 2025

Each link offers a unique lens on how to approach your work with purpose, whether you’re focusing on innovation, leadership, or simply nailing the details. Obsess over details: From the user interface of your website to the packaging of your product, every touchpoint matters. What ties it all together?

Travel 52

Travel Customer Centricity Culture Brands 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Customer Centricity Apparel Leadership 52

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Get Leadership on Board and Set Clear Goals It’s important for company leaders to support your text analytics efforts. By 2024, 60% of businesses with strong leadership in this area will have detailed data strategies.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. Customer journey mapping : Track customer interactions across touchpoints. This will help you get a more unified view of your data.

Analytics 52

Analytics Software Tools Analysis 52

BirdEye

MARCH 6, 2025

Whether someone is searching for your services on Google, checking your reviews, or engaging with your social media posts, every digital touchpoint contributes to your brands visibility. But visibility alone isnt enough. A strong online presence means consistently showing up, maintaining credibility, and ensuring your business stands out.

Tips 85

Tips Tools Social Media Multi-Channel 85

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model. Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. .) “Commercial operations are increasingly out of sync with the customer journey they support.” ” Why?

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

NFL's Data Touchdown: Scoring Big with AI 4 Leadership Lessons from the NFL’s Chief Data Officer (northwestern.edu) Paul Ballew, Chief Data Officer of the NFL, shares insights on how the league is leveraging data, analytics, and AI to transform both the game and the business of football.

Healthcare 52

Healthcare e-support Banking Financial 52

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Stronger Customer Loyalty: Foster lasting relationships with customers by providing consistent, personalized service across all touchpoints.

Call Center 59

Call Center Self Service Software Contact Center 59

DCX

JULY 21, 2024

What's next: As AI technologies evolve, CX pros should anticipate more opportunities to create hyper-personalized, efficient customer journeys across all touchpoints. Fun, quick challenges to flex your new influence muscles A step-by-step journey covering a crucial leadership skill each day It's time to bet on yourself.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

ClearAction

JULY 8, 2024

24 Ways to Boost 2024 CX ROI CX ROI Metrics Roadmap Multiplies CX Value Quadruple gains in your CX ROI Metrics Roadmap by applying this approach to: Strategies : infuse CX insights in every department’s strategy company-wide. are customer-aligned in all headquarters decisions and actions as well as touchpoint decisions and actions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

DCX

OCTOBER 1, 2024

CX leaders are coming together for real talk and genuine connections at Frost & Sullivan’s Customer Contact West 2024. About Executive MindXchange Events Happy CX Day 2024! That mindset shift is at the heart of great customer experience leadership. Register Today! Click here to save --> frost.ly/ae5

How To 52

How To Customer Centricity Meeting Course 52

DCX

OCTOBER 1, 2024

CX leaders are coming together for real talk and genuine connections at Frost & Sullivan’s Customer Contact West 2024. About Executive MindXchange Events Happy CX Day 2024! That mindset shift is at the heart of great customer experience leadership. Register Today! Click here to save --> frost.ly/ae5

How To 52

How To Customer Centricity Meeting Course 52

SurveySensum

JUNE 5, 2024

It enhances team dynamics, improves leadership skills, and fosters a culture of continuous improvement. Some more value-added features of SurveySensum: Ad hoc research in the same feedback platform Survey white labeling Unlimited surveys Unlimited users Unlimited Ad Hoc research Unlimited touchpoints No need to switch between tools!

System 52

System Feedback Analysis Survey 52

ChurnZero

SEPTEMBER 13, 2024

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills.

Customer Success 52

Customer Success How To Customers Groups 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 11, 2024 2. Source : G2 , Medallia Review, Nov 5, 2024 5. HelloCustomer Business looking for real-time feedback management Gather feedback from all touchpoints across the customer journey and manage it in one single place. Not Available 4.7 The tool also comes with a free plan.

NPS 52

NPS Omni-Channel Analytics Survey 52