InMoment XI

SEPTEMBER 19, 2024

The end-to-end customer experience is important because it can be key to retaining customers. 86% of customers agree that they would switch to a competitor after three or fewer negative experiences with a brand. Reduced Costs A good customer experience often results in fewer customer complaints and support tickets.

Customer Journeys 195

Customer Journeys Customer Experience Social Media Banking 195

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g., Read more about gamification in marketing.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

InMoment XI

JANUARY 4, 2024

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.

Retail 195

Retail Customer Experience Effort Score Social Media 195

Optimove

DECEMBER 11, 2024

Anything customers wear or use where others can see it provides you with free advertising. Especially with the power of influencers, TikTok and social media in general, the power of a constant visual reminder of your brand shouldnt be underestimated for its power to drive further customer engagement.

Lifetime Customer 52

Lifetime Customer Loyalty Programs Social Media e-support 52