InMoment XI
NOVEMBER 21, 2024
As a result, businesses must double down on efforts to understand their customers’ goals and pain points to drive loyalty. For example, if price is a significant factor for your customers, you can satisfy them by adjusting your pricing model or offering loyalty rewards. What Is Voice of Customer Analysis?
InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. Aligning experiences with these principles fosters loyalty. Yet, the reality is more nuanced.
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InMoment XI
DECEMBER 10, 2024
The key is to build trust and loyalty through positive experiences that convert potential losses into growth opportunities. Addressing these drivers allows you to enhance satisfaction, loyalty, and retention. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn.
eglobalis
MARCH 18, 2025
Human agents can provide reassurance and emotional support, fostering trust and loyalty. Human agents can engage in meaningful conversations, remember past interactions, and provide a personal touch that fosters loyalty and trust over time. AI, despite advancements in sentiment analysis, often falls short in delivering genuine empathy.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
In this session you’ll learn: The integral relationship between payment experience and customer satisfaction Proven methods for optimizing the checkout journey Leveraging payments data for personalized marketing and enhanced customer loyalty Gain invaluable insights into consumer behavior across online and offline channels through data 📅 June (..)
InMoment XI
DECEMBER 5, 2024
Attracting New Members Member Loyalty Competitive Advantage Crisis Management Credit unions are member-driven financial cooperatives. Member Loyalty Existing members are more likely to remain loyal to a credit union they trust. Credit union reputation management offers a competitive edge by boosting member trust and loyalty.
InMoment XI
OCTOBER 24, 2024
These platforms focus on improving customer experience metrics such as customer satisfaction, loyalty, and retention. Improved Customer Loyalty Customer engagement platforms increase customer loyalty by making the customer experience engaging and consistent throughout the whole customer journey. Accessed 10/11/2024.
Speaker: Jennifer Wright and Nick Barron
🧡 Designing Personalized Customer Experiences: Explore ways to craft tailored customer interactions that foster loyalty and satisfaction. 📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT The future of retail is closer than you think - 2025 will be here before you know it.
Speaker: Lauren Barash, Vice President, Brand Marketing
Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! 📆 February 20th, 2024 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Don't miss this brand new session! Register today!
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Elevate your retail game by unleashing the power of customer loyalty! Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. 📅 September 18, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
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