InMoment XI

NOVEMBER 18, 2024

It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs. Customer Journey Mapping Customer journey mapping tracks every touchpoint customers encounter with your organization. Accessed 11/13/2024. This reveals where they may encounter friction, drop off, or engage.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Loyalty Programs Should Encourage Competition.

Net Promoter Score 81

Net Promoter Score Loyalty Programs Customer Service Ecommerce 81

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. I love that!)

Customer Service 88

Customer Service Retail Customer Retention Loyalty 88

ShepHyken

AUGUST 11, 2024

The experience a company provides is often as important as its products or services when it comes to customer satisfaction and loyalty. And in today’s digitally driven world, there are more customer touchpoints and ways of communicating than ever before, making it imperative to get CX right. But there’s more. Don’t overlook the data!

Self Service 91

Self Service Customer Service Loyalty Programs Travel 91

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. Shameless plug!)

Customer Service 70

Customer Service Net Promoter Score Loyalty Programs Gamification 70

Retently

AUGUST 12, 2024

Relationship NPS tracks long-term loyalty and satisfaction trends, while transactional NPS provides immediate feedback on specific touchpoints. This segmentation allows ecommerce businesses to tailor their marketing strategies, loyalty programs, and customer service efforts to different segments.

Ecommerce 78

Ecommerce NPS Retail Software 78

DCX

DECEMBER 1, 2024

Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected. In a world of sameness, standing out requires effort, but the rewards are significant. Call to action: Take a hard look at your CX strategy. What feels generic? Let that sink in. Stop the Madness.

Fashion 52

Fashion Trends Culture Connections 52

ECXO

JANUARY 30, 2024

Let’s explore these biological and physiological aspects of the brain The amygdala 2024. The prefrontal cortex (PFC) and Hippocampus 2024. This can enhance customer satisfaction, foster loyalty, and ultimately drive business growth.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. It not only manages customer information but also supports and enhances the customer journey at each touchpoint.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Retently

MAY 9, 2024

Investing in customer-centric cultures, using data-driven insights for strategic decisions, creating impactful loyalty programs, and leveraging customer feedback for continuous improvement are essential strategies for successful long-term customer retention. Why is B2B Customer Retention Important? Are you proactive or reactive?

Customer Retention 141

Customer Retention B2B Customer Journeys Loyalty Programs 141

SurveySparrow

FEBRUARY 27, 2024

Building Strong Loyalty Programs Offering meaningful rewards is another effective way to improve your NPS score. Create a loyalty program that offers valuable rewards that are relevant to your customers. You can use the loyalty program to create more touchpoints and engage with customers.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

Optimove

NOVEMBER 26, 2024

Many CRM programs, especially post-purchase journeys, often begin with a single channel. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. As a result, many marketers do begin with email as the single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

ClearAction

JULY 8, 2024

Customer retention : longer tenure and lower costs in loyalty programs. 24 Ways to Boost 2024 CX ROI CX ROI Metrics Roadmap Multiplies CX Value Quadruple gains in your CX ROI Metrics Roadmap by applying this approach to: Strategies : infuse CX insights in every department’s strategy company-wide.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

Banking 52

Banking NPS Financial Net Promoter Score 52

DCX

SEPTEMBER 24, 2024

Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for real talk and genuine connections. Every touchpoint, every interaction, every moment—it all matters.

Metrics 52

Metrics Loyalty Social Media Training 52

DCX

SEPTEMBER 24, 2024

Get 75% off forever Frost & Sullivan Executive MindXchange supports this Week’s DCX Newsletter From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for real talk and genuine connections. Every touchpoint, every interaction, every moment—it all matters.

Metrics 52

Metrics Loyalty Social Media Training 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success.

Strategy 52

Strategy Social Media Advertising Analytics 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59