InMoment XI
OCTOBER 31, 2024
The best way to get started is by tracking and monitoring call center metrics. What Are Important Call Center Metrics to Measure? Call center metrics provide insight into the customer experience and quantify agent productivity. Here are 30 important metrics you can track to ensure your call center achieves its goals.
C3Centricity
DECEMBER 10, 2024
Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024. Demand Metric ) Expanded Case Study: IKEAs AR Revolution IKEAs “Place” app transformed the way consumers interact with furniture online. Consumers seek brands that can make the digital experience feel human, immediate, and relevant.
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InMoment XI
NOVEMBER 21, 2024
For example, key metrics like CSAT help you improve aspects of your business to satisfy specific customer needs. Here are some KPIs in customer experience to help you understand the effectiveness of your CX efforts: Net Promoter Score Net Promoter Score (NPS) is a popular metric for tracking customer loyalty. Collect Customer Data.
InMoment XI
DECEMBER 3, 2024
Realize: Key skills include tracking key CX metrics to ensure the program is realizing value and achieving business goals. Start with a few CX metrics like NPS and CSAT to build an initial use case. This step encourages the use of customer experience metrics to improve business processes. Accessed 11/28/2024.
Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker
By attending this session, you'll learn: How to develop a common view of the customer and define the roles of engagement 🔐 How to go beyond marketing and sales alignment, and truly align across the full customer journey 🌐 What key metrics can (and should) be used to unify marketing and sales 📈 and more!
InMoment XI
NOVEMBER 22, 2024
What User Feedback Metrics Are Essential for a SaaS Company to Track? Net Promoter Score Churn Rate Customer Lifetime Value Retention Rate Customer Satisfaction Score Free-to-Paid Conversion Rate Customer Effort Score Activation Rate Lead Conversion Rate Customer feedback metrics provide data-driven insight into user activity and engagement.
InMoment XI
OCTOBER 15, 2024
In its August 14, 2024 ruling, the Federal Trade Commission classifies these reviews as fake or misleading and warns businesses against using them to deceive consumers. The Turing test of online reviews: Can we tell the difference between human-written and GPT-4-written online reviews? ( [link] ) Accessed 10/14/2024 CBS News.
Speaker: David Worrell, CFO, Author & Speaker
Key Metrics that Matter 🔑 Discover essential financial ratios and indicators that tell the real story of your business. This isn’t a dry accounting lesson—it’s a dynamic session designed to help you decode your numbers and turn financial data into a strategic advantage!
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Ready to explore 2024’s CX landscape? How can leaders leverage their CX metrics to establish financial linkage? and are excited to help you develop smart and timely CX strategies for a successful 2024. Will the average customer experience improve? What will global firms achieve using customer-facing generative AI?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
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