Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. If nurturing the employee experience is on your mind as you enter 2024, listen to this podcast today. Keep your finger on the pulse of the industry. From AI and VoC to EX and TX, here are some resources to inspire for the new year.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

InMoment XI

SEPTEMBER 17, 2024

Most consumers express a desire to interact with a brand across multiple channels, but 77% of brands admit they struggle to create a cohesive customer journey across those channels. Hopefully, with your marketing efforts and channels, the customer will come across your company and become aware of your solution to their problem.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. Features : You can use it across various channels like web, in-app, email, iOS, and Android.

NPS 100

NPS B2B Software Net Promoter Score 100

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. According to Birdeyes 2024 State of Online Reviews study, which analyzed over 150,000 businesses, an active and well-maintained online presence is a subtle nudge for customers who may not have previously considered your brand.

Tips 85

Tips Tools Social Media Multi-Channel 85

AWS Machine Learning

DECEMBER 11, 2024

Introducing Field Advisor In April 2024, we launched our AI sales assistant, which we call Field Advisor, making it available to AWS employees in the Sales, Marketing, and Global Services organization, powered by Amazon Q Business.

Sales 96

Sales Customer Engagement Engagement Knowledge Base 96

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

CSM Magazine

DECEMBER 2, 2024

Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. Work on the project has advanced in two phases, beginning with a pilot in 2023 and continuing with a global rollout in 2024 across more than 60 countries.

Sales 52

Sales Multi-Channel Contact Center Omni-Channel 52

Retently

AUGUST 15, 2024

Retently’s CSAT features include multi-channel survey distribution, customizable and fully branded questionnaires, automated campaign management, real-time feedback collection, and detailed analytics that help businesses make informed decisions based on customer satisfaction data. Pro Plan : $249 per month. Elite Plan : $499 per month.

Ecommerce 106

Ecommerce Retail Software Brands 106

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. It uses multi-level feedback systems to survey customers about their experiences. Whatsapp Surveys Starts at $99/month 4.7

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

InMoment XI

SEPTEMBER 16, 2024

Email surveys According to a 2024 report on email statistics, 88% of respondents said they use email daily, with 39% checking their inboxes 3-5 times a day. Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Here are four key steps to follow after collecting patient feedback: 1.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Optimove

AUGUST 15, 2024

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering. Read more here.

Marketing 64

Marketing Multi-Channel Effort Score Course 64

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

CSM Magazine

OCTOBER 23, 2024

Unlike generic chatbots, Jovee AI was designed from the ground up to manage sales and customer service interactions seamlessly across multiple channels—whether web chat, voice calls, or virtual avatars. We tackled these challenges head-on. This omnichannel capability called OmniConnect flexibility is essential.

Sales 52

Sales Customer Service Contact Center Chatbots 52

BirdEye

MARCH 27, 2025

Continue monitoring your support ticket and consider escalating via social channels. How to fix it: Post your questions to the GBP Help Community, where product experts and Google members respond. In extreme cases , seek legal consultation if a review significantly harms your business.

Policies 52

Policies Multi-Channel Management Guidelines 52

CSM Magazine

JANUARY 15, 2025

One of the hottest topics in 2024 was AI and its influence on nearly every industry. There needs to be a multi-layered approach so that if one failsafe is breached, other protections kick in. Chatbots can provide quick and simple answers, direct customers to the correct channels, streamline processes, and cut down on human error.

Chatbots 52

Chatbots e-support Multi-Channel Banking 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey. Sources: SuperOffice.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Retently

MARCH 26, 2024

While support is readily available across channels at all times, with the higher-tier plans, you get your go-to Customer Success representative to help you make the most of the tool. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

BirdEye

APRIL 1, 2025

As per Forrester 2024 reports , over two-thirds of US online adults use ratings and reviews to evaluate purchases, and over half check them for travel and dining experiences. With Birdeyes centralized dashboard, multi-location hotels can monitor reviews and respond across multiple platforms from one place.

Hotels 52

Hotels Management Guest Experience Hospitality 52

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Birdeyes State of Online Reviews 2024 study found that 63% of reviews received responses in 2024, a 10% increase from 2023.

Management 59

Management Tips Healthcare Multi-Channel 59

Inbenta

DECEMBER 28, 2024

At that time, our digital channels were just beginning to emerge. So back then, in 2017, our goal was to create a tool that would enable us to build customer awareness of our digital channels. It’s a multi-layered solution right across the business. It’s a multi-layered solution right across the business.

Multi-Channel 52

Multi-Channel Banking Net Promoter Score Case Study 52

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

Retently

AUGUST 12, 2024

Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. Features : The platform supports multi-channel surveys, allowing businesses to reach customers through email, in-app messages, embedded links, and more.

Ecommerce 79

Ecommerce NPS Retail Software 79

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

Tips 52

Tips Marketing Sports Gamification 52

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% This multi-model approach lets us take advantage of the best features of each model, resulting in more comprehensive and nuanced summaries. Our multi-model approach is key to achieving this goal. Don’t make up any statistics.”

Sales 123

Sales Multi-Channel Metrics Feedback 123

ShepHyken

SEPTEMBER 17, 2024

Customer expectations have risen due to the availability of multiple communication channels like the phone, email, chat, and social media. Technology plays a significant role in meeting these expectations by providing faster service across multiple channels. Today, customers expect quick, efficient, and instant responses.

Customer Expectations 85

Customer Expectations Multi-Channel Social Media Customer Satisfaction 85

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100. Free Trial for AI Text Analysis : Not Available 4.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Kustomer

JANUARY 7, 2024

Omnichannel customer communication platform : An omnichannel customer communication platform breaks down the barriers between different channels, giving your customers a cohesive experience whether they reach out via email, chat, or social media. HubSpot Service Hub offers a variety of packages to fit different business requirements.

Omni-Channel 80

Omni-Channel Self Service e-support Knowledge Base 80

rethinkCX

JUNE 11, 2024

Omnichannel Support : Combines various communication channels into one platform for a seamless customer experience. It's known for its super strong ticketing system and all-around support for different channels. Multi-Channel Support : Combines email, phone, chat, and social media interactions into one platform.

Software 52

Software Customer Service Multi-Channel Social Media 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Due to the above reasons, customer feedback tools today have become necessary to offer multi-channel feedback collection.

Comparison 52

Comparison Tools Feedback Multi-Channel 52