Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.

Strategy 195

Strategy Customer Experience How To Multi-Channel 195

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality.

Feedback 52

Feedback Strategy Multi-Channel Analysis 52

Retently

AUGUST 12, 2024

That’s where NPS (Net Promoter Score) comes in. What is NPS Net Promoter Score is an essential tool for any business that values customer feedback. Customers interact with brands across multiple channels, including online stores, physical outlets, mobile apps, and social media. So, what is NPS ?

Ecommerce 79

Ecommerce NPS Retail Software 79

Inbenta

DECEMBER 28, 2024

At that time, our digital channels were just beginning to emerge. And back then we didn’t have a platform to promote digital awareness of our cash machines or the mobile app, for example. So back then, in 2017, our goal was to create a tool that would enable us to build customer awareness of our digital channels.

Multi-Channel 52

Multi-Channel Banking Net Promoter Score Case Study 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Retently

MARCH 26, 2024

Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT). Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Comparison 52

Comparison Tools Feedback Multi-Channel 52

SurveySensum

JULY 12, 2024

6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses. SurveySensum SurveySensum is a powerful NPS software that enables small businesses to create efficient NPS surveys, share them across multiple channels, and analyze feedback effectively.

NPS 52

NPS Software Multi-Channel Survey 52

customer sure

JANUARY 16, 2024

Due to the multi-faceted nature of ‘experience’, there’s no convenient single metric for measuring experiences – though concepts such as NPS (Net Promoter Score) , or CES (Customer Effort Score) make a good go of it. 75% of consumers expect a consistent experience across all channels - both offline and online.

Customer Experience 62

Customer Experience Customer Journeys Management Net Promoter Score 62

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? In the 2024 ACSI smartphone ratings, Apple continues to lead with a score of 82 for customer satisfaction. Power’s 2024 North American Airline Satisfaction Study. Power’s 2024 U.S. And the price of getting it wrong?

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

SurveySensum

MAY 24, 2024

Qualtrics: Cost When it comes to subscribing to any type of tool for organizational use, cost becomes the number one priority, especially if you are not a multi-billion dollar company. Source: Gartner , Feb 28, 2024 2. The only support channel is email which takes a lot of time to respond and resolve. Where to start?

Tools 52

Tools Multi-Channel Consulting Survey 52

SurveySensum

MARCH 21, 2025

Survicate Survicate is a powerful NPS tool that helps businesses collect feedback through multiple channels, including email, web, and mobile apps. Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. Available 3.

NPS 52

NPS Tools Effort Score Survey 52