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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

So, let’s start with a Fast Company that has three tips. Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Here are some tips to help you personalize the customer experience. Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Please enter a valid Email ID.

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The role of emotions in CX and how you can use them to design better experiences

ECXO

This is what the famous NPS attempts to measure. Let’s explore these biological and physiological aspects of the brain The amygdala 2024. Reward Programs: The anticipation of rewards can stimulate the amygdala. Image by Joao Marcelo Novellino Pereira.