2024 Omni-Channel Roadmap 
InMoment XI
JUNE 5, 2024
InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.
InMoment XI
DECEMBER 3, 2024
As a result, the model removes the guesswork from your customer experience strategy , replacing it with a roadmap to CX excellence. Therefore, a CX maturity model encourages an omnichannel, analytical approach. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024. Accessed 11/28/2024.
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InMoment XI
NOVEMBER 22, 2024
Key features to look for include: Omnichannel Voice of the Customer (VoC): Your business will have incoming feedback from various sources, from surveys to social media channels. The right tool should pull and organize customer data from every relevant channel to provide accurate insights. Accessed 11/20/2024.
InMoment XI
JUNE 24, 2024
REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Product Roadmap: The planned future developments and improvements.
InMoment XI
AUGUST 16, 2024
When digital tools are integrated into customer-facing processes, such as service delivery, communication channels, and support systems, businesses can offer faster, more personalized, and consistent interactions. InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization.
InMoment XI
OCTOBER 3, 2024
However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Maintain An Omnichannel Experience An omnichannel customer experience is key for guests in the hospitality industry. Accessed 9/19/2024. Google Cloud.
InMoment XI
APRIL 3, 2024
Here, we highlight several elements intrinsic to meeting and surpassing customer expectations online: Making Omnichannel Your Top Priority Creating an omnichannel customer experience may be the biggest factor determining the success of any modern digital experience plan. Access 3/12/2024. Access 3/12/2024. Salesforce.
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