Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had. Access 3/12/2024.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 195

Retail Customer Experience Effort Score Social Media 195

ShepHyken

MARCH 4, 2024

The 2024 United States Consumer Trends Index Report uncovers several notable differences brands must consider. The traditional playbook is becoming obsolete, and B2B buyers demand seamless online experiences. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.”

Customer Service 65

Customer Service B2C B2B Travel 65

BirdEye

FEBRUARY 21, 2025

Birdeyes State of Online Reviews 2024 study found that 63% of reviews received responses in 2024, a 10% increase from 2023. Not only does it enhance patient satisfaction, but it also builds stronger relationships and shows prospective patients that you care about their experiences.

Management 59

Management Tips Healthcare Multi-Channel 59

SurveySparrow

MARCH 12, 2024

And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!

Tools 52

Tools Feedback Analysis Analytics 52

Kustomer

NOVEMBER 4, 2020

billion by 2024. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. billion in 2019 to $9.4

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124