BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Trends 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

delighted

AUGUST 6, 2024

Stay tuned for what’s next at Delighted Q2 2024 was one of our biggest quarters ever: new distribution methods, improved user experience, powerful updates to reporting – the list goes on. If you’re curious about what we’re working on in Q3, take a peek at our product roadmap ! But the best part? We’re just getting started.

Survey 52

Survey Roadmap Feedback User Experience 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only.

Self Service 52

Self Service Analytics Video NPS 52

delighted

APRIL 26, 2024

With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience. We’ll also give a Delighted CX platform update and share our live Q2 roadmap. Take a peek at our roadmap ! The post Delighted Q1 2024 Product Recap appeared first on Delighted.

Roadmap 59

Roadmap CRM Survey Tools 59

InMoment XI

JUNE 24, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Product Roadmap: The planned future developments and improvements.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. As you can see below, Gainsight leads the category of Customer Success platforms in G2’s Winter 2024 Grid Report. Let’s break it down.

Report 52

Report Roadmap Innovation Software 52

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Must-know customer service statistics of 2024. ( [link] ).

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Why it matters: It’s all about walking the walk.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 59

e-support Customer Centricity Apparel Leadership 59

InMoment XI

AUGUST 16, 2024

InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization. link] Accessed 8/15/2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. link] Accessed 8/15/2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. Businesses that strategically leverage AI are better positioned to thrive in the future.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Customer Centricity Apparel Leadership 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

-Mark Free Access to this week’s Premium DCX Links Edition, is Courtesy of Frost & Sullivan Executive MindXchange ONE MONTH AWAY: From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

Sports 52

Sports Social Media Roadmap Feedback 52

CSM Magazine

NOVEMBER 13, 2024

’ The webinar, scheduled for 19 November 2024, will explore how contact centres can embrace an AI-powered, agentless model to enhance customer satisfaction, reduce churn, and significantly scale operations. The webinar is taking place on 19 November 2024 at 14:30 GMT. To register, click the following link: Online (Zoom).

System 52

System Roadmap Customer Satisfaction Industry 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

-Mark Enjoy Free Access to this week’s Premium DCX Links Edition, Courtesy of Frost & Sullivan Executive MindXchange From October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

AWS Machine Learning

NOVEMBER 15, 2024

In business for 145 years, Principal is helping approximately 64 million customers (as of Q2, 2024) plan, protect, invest, and retire, while working to support the communities where it does business and build a diverse, inclusive workforce. At Principal, the roadmap indicates a commitment to delivering continual innovation.

Financial 112

Financial Groups Chatbots Self Service 112

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 232

Customer Experience Leadership Innovation Roadmap 232

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Download the Free Guide Too Many Car Screens? Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024. Accessed 10/01/2024. Accessed 10/02/2024. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

DCX

NOVEMBER 17, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Lithium

JUNE 4, 2024

Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Webinars & Events Some event areas are limited to Khoros customers only.

CRM 52

CRM Roadmap Software Leadership 52

ShepHyken

AUGUST 25, 2024

BONUSES How To Scale Your Customer Service Operations: A CX Pro’s Roadmap by Niels Juist (Capterra) Use emerging tech to streamline your customer service and boost your quality of service. There is much here to inspire your team. Find the ones you like and share and discuss them, one at a time, in a team meeting.

Self Service 85

Self Service Customer Service Chatbots Customer Centricity 85

AWS Machine Learning

NOVEMBER 7, 2024

She has experience developing products end to end, from the initial discussions with stakeholders to production, and creating technical roadmaps for cross-functional teams. To address this issue, discount steering is an effective approach because it influences item-level demand and therefore stock levels. 2023 and Streeck et al. Streeck, R.,

Fashion 95

Fashion Training Retail e-support 95

DCX

JULY 21, 2024

The bottom line: Intuit's success with AI-driven personalization provides a roadmap for CX professionals looking to enhance customer experiences through technology. Expanding use cases: Applying AI beyond chat interfaces to improve various aspects of customer workflows.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. InMoment has been recognized as a leader in The Forrester Wave : Text Mining and Analytics Platforms for Q2 2024.

Analytics 195

Analytics Data Social Media Average Handle Time 195