Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Roadmap 52

CSM Magazine

OCTOBER 24, 2024

In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Roadmap 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Roadmap 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Why it matters: It’s all about walking the walk.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Meeting Self Service ROI 52

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 287

Customer Experience Leadership Innovation Roadmap 287

InMoment XI

JUNE 24, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Product Roadmap: The planned future developments and improvements.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s not just theory; it’s practical wisdom that can genuinely make a difference.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Download the Free Guide Too Many Car Screens? Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

DCX

DECEMBER 22, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No fluff, no filler—just proven tips to get everyone on the same page.

Retail 52

Retail Self Service Tips Customer Centricity 52

DCX

NOVEMBER 17, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

DCX

DECEMBER 1, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No fluff, no filler—just proven tips to get everyone on the same page.

Fashion 52

Fashion Culture Trends Connections 52

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

DCX

NOVEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No fluff, no filler—just proven tips to get everyone on the same page.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Must-know customer service statistics of 2024. ( [link] ).

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

AUGUST 16, 2024

InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization. link] Accessed 8/15/2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. link] Accessed 8/15/2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.

Roadmap 78

Roadmap Industry Customers Management 78

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. What Deliverables and Roadmap Should Marketers Expect?

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

CSM Magazine

NOVEMBER 13, 2024

’ The webinar, scheduled for 19 November 2024, will explore how contact centres can embrace an AI-powered, agentless model to enhance customer satisfaction, reduce churn, and significantly scale operations. The webinar is taking place on 19 November 2024 at 14:30 GMT. To register, click the following link: Online (Zoom).

System 52

System Roadmap Customer Satisfaction Industry 52

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. 3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap.

How To 52

How To Roadmap Self Service Gamification 52

Gainsight

NOVEMBER 26, 2024

We can’t believe it’s been over a week since we gathered the Customer Success community at RAI Amsterdam for Pulse Europe 2024. And yes, I will say “AI” in this article as is the law in 2024. There were too many incredible moments with our community to remark on here—but let’s touch upon one more.

Conference 52

Conference Consulting Roadmap Customer Success 52

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Gainsight

JANUARY 10, 2025

However, the 2024 CS Index revealed that AI has become essential. The trends outlined in the Customer Success Index offer a roadmap for CS professionals looking to thrive in 2025. Learn More To explore the full findings and insights, check out the Customer Success Index 2024.

Trends 52

Trends Report Self Service B2B 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024. Accessed 10/01/2024. Accessed 10/02/2024. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

delighted

APRIL 26, 2024

With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience. We’ll also give a Delighted CX platform update and share our live Q2 roadmap. Take a peek at our roadmap ! The post Delighted Q1 2024 Product Recap appeared first on Delighted.

Roadmap 59

Roadmap CRM Survey Tools 59

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Totango

FEBRUARY 12, 2025

A unified vision to reflect our unified company The merger with Catalyst and the acquisition of Parative AI in 2024 gave Totango a fresh perspective on the evolution of customer success and the pivotal role AI plays in helping enterprise teams uncover and act on customer intelligence to fuel growth. Here’s why the timing made sense.

Brands 62

Brands Customer Success Roadmap Innovation 62

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

Self Service 52

Self Service Social Media Roadmap Insurance 52

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. InMoment has been recognized as a leader in The Forrester Wave : Text Mining and Analytics Platforms for Q2 2024.

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

APRIL 3, 2024

Access Your Digital Experience Transformation Roadmap ebook and if you’re ready to take the digital experience further than ever before, book a demo with InMoment today! Access 3/12/2024. Access 3/12/2024. Access 3/12/2024. Accessed 3/21/2024. References Fullstory. Harvard Business Review. Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

ChurnZero

DECEMBER 6, 2024

These outcomes include: Roadmaps for designing and developing future CS programs. At ChurnZeros ZERO-IN 2024 conference, speakers Alex Turkovic and Dan Ennis shared a new way to look at building a digital CS program. Reduced costs across the board. Internal efficiency gains, driven by automation.

Customer Journeys 52

Customer Journeys Customer Success Touchpoint Social Media 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only.

Self Service 52

Self Service Analytics Video NPS 52