InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. 2024 Product Feature Releases Explore the latest product feature releases, with more details available below.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

NOVEMBER 22, 2024

FeedBear FeedBear helps businesses collect and manage feature requests through feedback boards and roadmaps. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/20/2024. Accessed 11/20/2024. Accessed 11/20/2024. Sources Zendesk. What Is Customer Effort Score (CES)? ( [link] ).

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Must-know customer service statistics of 2024. ( [link] ).

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

AUGUST 16, 2024

InMoment has created a digital transformation roadmap to help you create successful digital experiences in your organization. link] Accessed 8/15/2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024. link] Accessed 8/15/2024.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024. Accessed 10/01/2024. Accessed 10/02/2024. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

Self Service 52

Self Service Social Media Roadmap Insurance 52

delighted

APRIL 26, 2024

With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience. We’ll also give a Delighted CX platform update and share our live Q2 roadmap. Take a peek at our roadmap ! The post Delighted Q1 2024 Product Recap appeared first on Delighted.

Roadmap 59

Roadmap CRM Survey Tools 59

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. As you can see below, Gainsight leads the category of Customer Success platforms in G2’s Winter 2024 Grid Report. Let’s break it down.

Report 52

Report Roadmap Innovation Software 52

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. InMoment has been recognized as a leader in The Forrester Wave : Text Mining and Analytics Platforms for Q2 2024.

Analytics 195

Analytics Data Social Media Average Handle Time 195

CSM Magazine

OCTOBER 24, 2024

In 2024, the top AI technologies utilised by UK online retailers included: Gen AI for translations and copy writing – 57%; AI trained and powered customer service chat bots – 43%; gen AI for marketing content – 33%; AI informed product search – 31%; and AI for cleaning and enriching product data – 25%.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Trends 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

InMoment XI

APRIL 3, 2024

Access Your Digital Experience Transformation Roadmap ebook and if you’re ready to take the digital experience further than ever before, book a demo with InMoment today! Access 3/12/2024. Access 3/12/2024. Access 3/12/2024. Accessed 3/21/2024. References Fullstory. Harvard Business Review. Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

DCX

OCTOBER 20, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Zoom in: Amazon launched Rufus, a chatbot, in early 2024. Edelman have just released their new book, Personalized: Customer Strategy in the Age of AI (Harvard Business Review Press, 2024).

Video 52

Video Chatbots Customer Centricity Trends 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only.

Self Service 52

Self Service Analytics NPS Video 52

Brandwatch CX

NOVEMBER 21, 2024

Master social media with essential tips and best practices for success. Elevate your strategy and engage your audience effectively. Read the article now.

Social Media 52

Social Media Roadmap Communication Brands 52

delighted

AUGUST 6, 2024

Stay tuned for what’s next at Delighted Q2 2024 was one of our biggest quarters ever: new distribution methods, improved user experience, powerful updates to reporting – the list goes on. If you’re curious about what we’re working on in Q3, take a peek at our product roadmap ! But the best part? We’re just getting started.

Survey 52

Survey Roadmap Feedback User Experience 52

DCX

OCTOBER 27, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Why it matters: It’s all about walking the walk.

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We have so many incredible sessions coming up at Pulse Europe 2024, but here’s a look at a couple of our early favorites. Why Attend Pulse Europe 2024?

Customer Success 52

Customer Success Conference Sports Leadership 52

Horizon CX

APRIL 1, 2024

This assessment provides valuable insights into current CX capabilities, identifies areas for improvement, and helps chart a roadmap for advancement. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX | April 2024 The post Organizational Growth Through CX Maturity appeared first on Horizon CX.

Customer Journeys 130

Customer Journeys Touchpoint Customer Centricity Competitive Advantage 130

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 139

Roadmap Competitive Advantage Innovation Self Service 139

AWS Machine Learning

NOVEMBER 15, 2024

In business for 145 years, Principal is helping approximately 64 million customers (as of Q2, 2024) plan, protect, invest, and retire, while working to support the communities where it does business and build a diverse, inclusive workforce. At Principal, the roadmap indicates a commitment to delivering continual innovation.

Financial 123

Financial Groups Chatbots Self Service 123

ShepHyken

AUGUST 25, 2024

BONUSES How To Scale Your Customer Service Operations: A CX Pro’s Roadmap by Niels Juist (Capterra) Use emerging tech to streamline your customer service and boost your quality of service. There is much here to inspire your team. Find the ones you like and share and discuss them, one at a time, in a team meeting.

Self Service 91

Self Service Customer Service Chatbots Customer Centricity 91

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

DCX

OCTOBER 6, 2024

We'll also take a realistic look at how AI might shape CX in 2024 - there's reason to be excited, but also cautious. 2024 priorities: Most companies (56%) are planning a cautious expansion of AI, prioritizing data analytics (72%) and automation (60%). However, 12% are waiting for top-down guidance to steer their initiatives.

Leadership 52

Leadership Customer Centricity Touchpoint User Experience 52

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. Businesses that strategically leverage AI are better positioned to thrive in the future.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections.

e-support 59

e-support Customer Centricity Apparel Leadership 59

DCX

DECEMBER 1, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No fluff, no filler—just proven tips to get everyone on the same page.

Fashion 52

Fashion Trends Culture Connections 52

DCX

NOVEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. No fluff, no filler—just proven tips to get everyone on the same page.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. Download the Free Guide Too Many Car Screens? Bring Back the Buttons!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. According to Gartner , by 2024, 80% of IT companies will radically change their missions and structure as they lean into product-centered operating models.

Feedback 98

Feedback Roadmap Analysis User Experience 98