Interactions

JANUARY 21, 2025

Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits. In Colorado, a 2024 electrical outage sparked widespread outrage after residents received only a few hours notice before losing power.

Connections 62

Connections Self Service Poor Customer Service Virtual Agent 62

Avaya

JUNE 24, 2019

Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. These human-like automated bots can seamlessly interact with customers, assisting them with simpler inquiries while offloading agents until they are needed.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Kustomer

FEBRUARY 6, 2024

Includes an integrated knowledge base, facilitating self-service and empowering customers to find solutions independently. Self-Service Portal : It has an easy-to-navigate help center for your website, helping you reduce contact rates at scale. It has a knowledge base and self-service portal for FAQs.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

Magellan Solutions

JULY 29, 2021

Your platform can take the initiative on outbound calls, helping your team sort through hundreds of prospects to find the people most likely to want your services or products. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. billion by 2024. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52