IntouchInsight
JULY 23, 2024
trillion in 2024. Our Retail Technology Consumer Perception Survey explores differences in shopping habits by age, the rise of chatbots, the impact of personalized advertising, and advancements in retail AI technology. The future of online shopping looks incredibly promising, with e-commerce spending projected to reach $1.2
Forrester's Customer Insights
SEPTEMBER 3, 2024
As AI continues to dominate the technological landscape in 2024, security, the need for trust, and innovation in advanced computing remain vital. These trends influenced our selection of the next 10 top emerging technologies for 2024.
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CSM Magazine
OCTOBER 7, 2024
Technology is fast changing how businesses connect with customers in 2024. As AI technology advances, expect even deeper personalization opportunities that surprise and delight consumers at every turn. Cloud technology enables businesses to store, manage, and analyze vast amounts of information effortlessly.
Comm100
DECEMBER 12, 2023
This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond. Anticipated future use cases as we project into 2024 and beyond. Delve into the diverse use cases where data analytics plays a pivotal role.
Experience Investigators by 360Connext
MARCH 26, 2024
Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.
BlueOcean
MARCH 7, 2024
Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. The post Blue Ocean Named as Finalist in 2024 Stevie® Awards for Sales & Customer Service appeared first on Blue Ocean.
Speaker: Amanda Adams, Fractional CFO, CPA
Learn actionable strategies to enhance efficiency, reduce errors, and leverage technology for smarter workflows. 📆 December 12, 2024 at 9:30 AM PST, 12:30 PM EST, 5:30 PM GMT This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Speaker: Jason Cottrell and Brian Walker
Now, retail success depends on integrating a blend of diverse technologies to thrive. 📅 June 20, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT The era of all-in-one platforms is over. Explore a customer-centric approach to navigating digital transformation in retail. Gradually upgrade your systems for continuous improvement.
Speaker: Pulkit Agrawal
DAPs are no-code solutions that integrate seamlessly with various technologies, and by fostering user adoption, these platforms help organizations maximize the potential of their tech investments. Register now to save your seat!
Speaker: Conrado Morlan
The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies. 📆 October 10, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!
Speaker: Evelyn Chou
📅 November 7, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use this publication’s webinars to earn professional development hours! Register to save your seat!
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.
Speaker: Miriam Connaughton and Donald Knight
Objectives: 🌟 DISCOVER the impact of exceptional employee experience delivery and how technology transforms it. 🤖 UNDERSTAND how technology can deepen connections in distributed work environments and how AI can enrich human experiences when used ethically.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
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