Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

Analytics 130

Analytics CRM Wait Times 130

Experience Investigators by 360Connext

JANUARY 21, 2025

It’s time for the first CX Pulse Check of 2025. Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025, highlighting innovative strategies by companies like AT&T and Samsung alongside challenges posed by automation, as seen in the Waymo incident.

Handbook 143

Handbook Wait Times Innovation Customer Journeys 143

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center?

Contact Center 130

Contact Center Call Center Average Handle Time Customer Satisfaction 130

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? To drive long-term customer success in your business, follow these 9 VoC best practices in 2025: 1. Book a free demo today to learn more.

Contact Center 100

Contact Center Omni-Channel First Call Resolution Net Promoter Score 100

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. The post 25 Customer Engagement Trends For 2025 appeared first on Optimove.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Experience Investigators by 360Connext

MARCH 11, 2025

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.

Healthcare 143

Healthcare Social Media Culture Groups 143

ECXO

DECEMBER 18, 2024

Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! Merry Christmas , Happy Hanukkah , and an Amazing Start to 2025! Hannukah 2024 The ECXO Wishes You a Season of Light and Joy! To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace.

Connections 156

Connections Customer Experience Customers 156

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove. How can you ensure your brand stands out in this competitive landscape?

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

The DiJulius Group

JANUARY 6, 2025

Company Fires Employees Who Admit Being Stressed / What is your word of 2025? Read Full Article The post Fired for Being Stressed / Word of 2025 / Increasing 5 Star Reviews / Gen Z appeared first on The DiJulius Group.

Banking 98

Banking Groups Company Management 98

InMoment XI

DECEMBER 9, 2024

Looking Ahead: Balancing Innovation and Human Connection As we move into 2025, the key to CX excellence lies in balance. Check out our 2025 Consumer Trends Report for deeper insights and practical guidance on navigating the future of customer experience. It’s a reminder that strategic patience often beats impulsive action.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

Optimove

FEBRUARY 10, 2025

Conquer Marketing Fatigue: Master Smart, Personalized Engagement to Keep Customers Hooked The 2025 Optimove Insights Marketing Fatigue Report uncovers why excessive, irrelevant, or poorly timed messaging drives customers away, with 70% unsubscribing in just three months.

Report 76

Report Consumers Marketing Loyalty 76

The DiJulius Group

JANUARY 19, 2025

While Many LA Landlords Price Gauge, Airbnb is offering free housing people who have lost their homes / How one company successfully rolled out its CX Initiative Across 40 Locations / Announcing our 2025 Livestream Workshop Series Landlords take advantages of LA Victims Los Angeles landlords are being accused of price gouging because the wildfires.

Groups 98

Groups Company 98

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. Let’s explore why this powerful trinity is more relevant than ever in 2025 and how you can leverage it to grow your business. Why These Three Pillars Matter Now More Than Ever The numbers tell a compelling story.

Innovation 156

Innovation Leadership Customer Insights Report 156

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 3 appeared first on Optimove.

Consumers 76

Consumers Marketing Loyalty Report 76

ShepHyken

JANUARY 12, 2025

Why 2025 Will Not Be the Year of Hyper-Personalized CX by Foundever (Foundever) If you thought that generative AI was about to give your organization the ability to target its customers on an individual basis, youre in for a shock. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews.

Customer Service 73

Customer Service Customer Retention Call Center Sales 73

ShepHyken

JANUARY 5, 2025

Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report. The goal is to create an emotional connection. It gets customers to come back again and again. My Comment: We started this weeks roundup with a list of five tips.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

AWS Machine Learning

JANUARY 24, 2025

This comprehensive security setup addresses LLM10:2025 Unbound Consumption and LLM02:2025 Sensitive Information Disclosure, making sure that applications remain both resilient and secure. This approach addresses the risk of LLM05:2025 Improper Output Handling. Another critical aspect of security is managing LLM outputs.

Knowledge Base 116

Knowledge Base Groups Data How To 116

Optimove

JANUARY 2, 2025

In 2025, success lies in standing out with a smarter strategy. Part 1 of the 2025 Optimove Consumer Marketing Fatigue Report shows you how to evolve your email campaigns to break through the noise and boost engagement. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 1 appeared first on Optimove.

Consumers 76

Consumers Marketing Report Loyalty 76

ChurnZero

JANUARY 10, 2025

2025 still sounds like some far off, distant year in the future to me, with flying cars, robot maids, and all sorts of other sci-fi phenomena. But now that 2025 is actually here, although 2024 certainly had its fair share of futuristic innovations (a desk bike to charge your phone, anyone?!),

Trends 52

Trends Customer Success Net Promoter Score Customer Journeys 52

ShepHyken

FEBRUARY 16, 2025

Forecasts point to significant growth in spend expected through loyalty programs in 2025. 10 Customer Experience Tools for 2025 by Francesca Di Meglio (CX Network) Learn about how artificial intelligence copilots, agentic AI, CRMs, omniservice tools and more are improving CX. My Comment: The future is now!

Loyalty Programs 79

Loyalty Programs Customer Service Customer Journeys Loyalty 79

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? For 2025, our experts expect to see customer teams owning more growth targets, demonstrating more impact, and adopting more sophisticated revenue workflows to drive growthultimately positioning themselves as a cornerstone of long-term growth. Its a bumpy road to the top.”

Trends 52

Trends Customer Success Measurement Leadership 52

eglobalis

JANUARY 7, 2025

Connect or follow me here: Ricardo Saltz Gulko Happy Belated Christmas, a Merry Hanukkah, and a Marvelous 2025! Id love to hearwhat is your company doing with DT and CX. Lets connect, and share your insights! The post Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide appeared first on Eglobalis.

B2B 277

B2B Company Customer Journeys Innovation 277

rethinkCX

FEBRUARY 23, 2025

In 2025, that heartbeat is racing toward transformation, driven by technology, evolving expectations, and smarter strategies. As a premier customer experience consulting firm , rethinkCX is here to unpack the top call center trends for 2025 that will redefine how you connect with customersand how we can help you lead the charge.

Call Center 52

Call Center Self Service Trends Customer Experience 52

eglobalis

OCTOBER 14, 2024

ECXO promotes collaboration, innovative learning methods, and is preparing to launch its beta certification program in 2025-2026, which will be distinct from existing models by incorporating evolving aspects of CX. Their focus is on driving CX maturity across Europe, the Middle East, Africa, and APAC, with plans to expand globally.

Customer Experience 435

Customer Experience Customer Journeys Case Study Innovation 435

BirdEye

MARCH 18, 2025

In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free. How are Google Business Profile guidelines changing in 2025?

Guidelines 59

Guidelines Policies Feedback Engagement 59

Experience Investigators by 360Connext

DECEMBER 17, 2024

Let’s prepare for an impactful 2025 by celebrating our successes and identifying areas for growth. This is your chance to connect the dots between customer experience efforts and real business outcomes, ensuring that your initiatives are both meaningful and beneficial to your bottom line.

Resources 143

Resources Feedback Connections Tools 143

CSM Magazine

DECEMBER 18, 2024

Empowering customer service teams is yet another trend that will become big in 2025. Still, the key element of customer service in 2025 will be building stronger customer relationships with loan applicants. Lets review the 5 biggest trends that will shape customer service in the lending industry in 2025.

Trends 52

Trends Customer Service Banking Financial 52

customer sure

JANUARY 20, 2025

Forrester predicts that AI will play a pivotal role in turning insights into action by the end of 2025. Building Customer-Centric Cultures If 2024 was a year when the importance of customer experience gained ground, then 2025 is the year when people understand that its not something you can bolt on, or delegate to a separate team.

Trends 62

Trends Net Promoter Score Analysis ROI 62