Brandwatch CX

OCTOBER 31, 2024

Discover the top Instagram marketing strategies for 2025, including tools, ad types, and posting tips. Here's how to build a successful business on Instagra

Tips 97

Tips Strategy Marketing Tools 97

Brandwatch CX

OCTOBER 26, 2024

Discover creative social media post ideas to boost engagement and grow your audience in 2025.

Social Media 98

Social Media Engagement 98

InMoment XI

DECEMBER 9, 2024

Looking Ahead: Balancing Innovation and Human Connection As we move into 2025, the key to CX excellence lies in balance. Check out our 2025 Consumer Trends Report for deeper insights and practical guidance on navigating the future of customer experience. It’s a reminder that strategic patience often beats impulsive action.

Trends 195

Trends Self Service Roadmap Customer Centricity 195

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

eglobalis

AUGUST 19, 2024

Gartner predicts that more than 75% of organizations will abandon NPS as a measure of success for customer service and support by 2025. Gartner Predicts More Than 75% of Organizations Will Abandon NPS As a Measure of Success for Customer Service and Support by 2025,” Gartner, [link].

NPS 308

NPS Net Promoter Score Effort Score Metrics 308

ECXO

JULY 10, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. ” This provides a limited and momentary glimpse into customer sentiment.

Metrics 374

Metrics Analysis Feedback NPS 374

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Gartner reports that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase their operational efficiency by 25%. billion devices. That’s a lot of data and information being shared.

Self Service 207

Self Service Innovation Analytics Transportation 207

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. The post Optimove Insights: 2024–2025 Consumer Report on NFL Wagering Intentions appeared first on Optimove.

Report 76

Report Consumers Loyalty Measurement 76

QuestionPro Audience

FEBRUARY 23, 2018

By 2025, millennials will represent 75% of the workforce and 46% of total US income. Department of Transportation, Americans who use ridesharing apps spend an average of $4,000 a year on them. An investment firm did an analysis and calculated that the average millennial will spend $323,190 on ridesharing over the next 25 years!

Transportation 239

Transportation Rewards Programs Study Consumers 239

CSM Magazine

DECEMBER 18, 2024

Empowering customer service teams is yet another trend that will become big in 2025. Still, the key element of customer service in 2025 will be building stronger customer relationships with loan applicants. Lets review the 5 biggest trends that will shape customer service in the lending industry in 2025.

Trends 52

Trends Customer Service Banking Financial 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

Trends 52

Trends Customer Experience Contact Center Self Service 52

Experience Investigators by 360Connext

DECEMBER 17, 2024

Let’s prepare for an impactful 2025 by celebrating our successes and identifying areas for growth. This is your chance to connect the dots between customer experience efforts and real business outcomes, ensuring that your initiatives are both meaningful and beneficial to your bottom line.

Resources 143

Resources Feedback Connections Tools 143

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection. Start exploring these customer support apps today, and make 2025 the year your Zendesk truly shines!

Customer Experience 52

Customer Experience Video Exceptional Customer Service Omni-Channel 52

DCX

NOVEMBER 5, 2024

All this means, that delivering great Customer Experience (CX) has never been more challenging, and 2025 is shaping up to be a game-changing year for CX pros. ” - Jimmy, CX Leader, Google Get 30 day free trial The DCX Predictions for 2025 1. The pace of change is relentless. Are you ready to keep up? Let’s go!

Chatbots 52

Chatbots Loyalty Brands Self Service 52

C3Centricity

JULY 23, 2024

Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9 This foresight enables proactive strategies, such as developing new products or services that address emerging needs or adjusting marketing tactics to stay ahead of the competition. trillion in business value.

Data 223

Data Customer Centricity Analysis Study 223

Zonka Feedback

DECEMBER 21, 2024

The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.

52

52

TechSee

SEPTEMBER 22, 2020

In fact, Gartner predicts that by 2025, over 50% of field service management deployments will include mobile AR collaboration and knowledge-sharing tools, up from fewer than 10% in 2019. According to Gartner , over 50% of OEMs will offer outcome-based service contracts relying on access to digital twin data by 2025, up from under 20% in 2019.

Self Service 207

Self Service Travel Knowledge Base Technology 207

Brandwatch CX

DECEMBER 5, 2024

What skills do marketers need to beat challenges in 2025? Here's what we found out.

Marketing 52

Marketing 52

Gainsight

DECEMBER 18, 2024

As we venture into the future of digital self-service support, lets explore five key trends to watch in 2025 that will define the customer experience landscape: 1. The post The Future of Digital Self-Service: 5 Trends to Watch in 2025 appeared first on Gainsight Software.

Self Service 52

Self Service Trends Chatbots Resources 52

Forrester's Customer Insights

OCTOBER 23, 2024

Find out what’s in store for software developers in our 2025 predictions for software development. AI assistants are only the beginning of the generative AI software development revolution.

Software 61

Software Technology Strategy Customers 61

NobelBiz

NOVEMBER 5, 2024

Standing at the threshold of 2025, contact centers face a critical juncture between rising customer expectations and rapid technological developments. Check it out The post 5 Challenges for Contact Centers in 2025 appeared first on NobelBiz. Connecting Call Centers to Success.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

Amplifai Coaching Category

DECEMBER 12, 2024

Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025. 60+ Generative AI Statistics.

ROI 52

ROI Trends 52

TechSee

DECEMBER 11, 2024

Key Takeaways for 2025 Reflecting on service trends in 2024, it’s clear that success in service experience innovation depends on thoughtful execution. Looking ahead, 2025 presents exciting opportunities to refine and expand these innovations.

Trends 109

Trends Self Service Omni-Channel Social Media 109

Forrester's Customer Insights

AUGUST 1, 2024

Today, Forrester released our 2025 Budget Planning Guides. It’s always an exciting time when we gather survey data and insights from our client conversations to produce a set of collective recommendations that B2B marketing executives should consider for the year ahead.

B2B 59

B2B Marketing Survey Data 59

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. For more information about the report and how sportsbooks can optimize the 2024-2025 NFL Season, go here to schedule a demo.

Loyalty Programs 59

Loyalty Programs Report Trends Groups 59

Daniel Group

DECEMBER 3, 2024

News Feedback Options for 2025 Maximize Flexibility and Customer Choice Digital and Phone: Adding a digital feedback channel gives your customers more choice and adds efficiency to your CX program. CX Conference 2025 Registration is open for our Customer Experience Conference in 2025! Early Bird rates available through 1/5/25.

Communication 52

Communication Conference Loyalty Feedback 52

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025. In Summary: Get ready to turn connections into growth at Optimove Connect 2025.

CRM 52

CRM Conference Connections Marketing 52

Forrester's Customer Insights

AUGUST 1, 2024

The majority of security technology decision-makers anticipate further budget increases in 2025. Learn three key areas for CISOs to focus on in the year ahead in this preview of our 2025 Budget Planning Guide for security leaders.

Technology 55

Technology Data Trends Management 55

AWS Machine Learning

AUGUST 29, 2024

The transition to an AWS Solution While the AWS DeepRacer League will no longer be a globally hosted competition by AWS in 2025, you can continue to access the AWS DeepRacer service for training, evaluation, and community racing on the AWS Management Console until December 2025.

Training 128

Training Course Innovation Management 128

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. ”—offers a narrow and momentary transactional perspective on customer sentiment.

NPS 373

NPS Feedback Net Promoter Score B2C 373

Forrester's Customer Insights

OCTOBER 23, 2024

After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.

Software 52

Software Marketing Technology Management 52

CSM Magazine

NOVEMBER 25, 2024

In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. Engaging Worship Encounters In the year 2025, the experience of worship is poised to advance with the introduction of church applications.

Exercises 52

Exercises Communication Tools Engagement 52