Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer.

Customer Retention 84

Customer Retention Consumers Tips Strategy 84

SurveySensum

JULY 13, 2023

Want to Improve Your In-Store Retail Experience With Powerful Surveys? – Explore SurveySensum Improving Digital Retail Experience According to the ThinkWithGoogle report on Consumer Insights, shoppers start their shopping journey online first on over 60% of shopping occasions. As of 2022, Amazon had 157.4

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Want to Improve Your In-Store Retail Experience With Powerful Surveys? – Explore SurveySensum Improving Digital Retail Experience According to the ThinkWithGoogle report on Consumer Insights, shoppers start their shopping journey online first on over 60% of shopping occasions. As of 2022, Amazon had 157.4

Retail 52

Retail Survey Tools Customer Experience 52

SmartKarrot

FEBRUARY 16, 2022

General customer experience statistics. Consumers who are satisfied spread the word and bring in new unsatisfied customers can cause damage to the brand’s image. With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX).

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. We need to recreate the intimacy, relevance and flexibility at which dealers are so adept – in an omnichannel environment.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40