Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Why Does Gamification Work?

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Gamification Contact Center Average Handle Time Employee Engagement 79

Playvox

JANUARY 13, 2022

While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Customer Chit-Chat. billion in 2020. There were around 6.4 are long gone. Messaging Apps.

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Contact Center Gamification Training Social Media 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Biometrics.

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Technology Customer Service Contact Center Gamification 122

Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus.

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Gamification Contact Center Engagement How To 73