Optimove

NOVEMBER 3, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: The Heptagon Awards are back, celebrating the best in CRM marketing. Each year, the Heptagons recognize standout CRM campaigns, teams, and individuals who excel in driving customer-led growth. CRM Executive of the Year : Laura L.

CRM 52

CRM Conference Touchpoint Loyalty 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

Trends 52

Trends Customer Experience Contact Center Self Service 52

customer sure

JANUARY 20, 2025

Advanced data analytics and AI, or even just thoughtful use of CRM data, make it possible to deliver hyper-personalised experiences at the touchpoints which are most important to customers. Forrester predicts that AI will play a pivotal role in turning insights into action by the end of 2025.

Trends 62

Trends Net Promoter Score Analysis ROI 62

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. CRM Integration : Correlate feedback data with customer profiles and transaction history for deeper insights into behavior and preferences.

NPS 461

NPS Feedback Net Promoter Score B2C 461

BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? It is a strategic touchpoint with real business implications.

Hotels 52

Hotels Management Guest Experience Hospitality 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Calabrio

MARCH 11, 2025

To meet expectations and really drive customer experience excellence at scale in 2025, contact centers need a clear-cut strategy to enhance their quality assurance processes. Combine interaction data with CRM insights, customer surveys, and operational metrics to create a truly 360-degree view of the customer journey.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

BirdEye

MARCH 3, 2025

Multiple touchpoints are often needed to build a relationship and secure meetings. Understand your customer journey Begin by mapping out customer interactions across both online and offline touchpoints. Choose a CRM with integrated marketing tools , so your marketing team can manage customer interactions from a single platform.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

BirdEye

MARCH 3, 2025

Multiple touchpoints are often needed to build a relationship and secure meetings. Understand your customer journey Begin by mapping out customer interactions across both online and offline touchpoints. Choose a CRM with integrated marketing tools , so your marketing team can manage customer interactions from a single platform.

Omni-Channel 52

Omni-Channel Strategy Marketing Multi-Channel 52

SurveySensum

NOVEMBER 26, 2024

The platform can seamlessly integrate with other platforms like CRM systems, etc. Its AI-powered predictive behavior analytics are designed to identify themes and patterns that drive action across touchpoints. Can both platforms integrate with CRM systems? Cons: The tool is very expensive with additional hidden fees.

Comparison 52

Comparison Effort Score Analysis Self Service 52

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

CSM Magazine

OCTOBER 21, 2024

According to a report by Gartner, AI is expected to handle up to 70% of customer interactions by 2025, and call centres in the Philippines are leading this shift toward automation. Philippine call centres are leading the way in providing integrated, omnichannel support that ensures a consistent customer experience across all touchpoints.

Innovation 52

Innovation Customer Experience Omni-Channel Social Media 52

SurveySensum

DECEMBER 27, 2024

Analyze customer interactions across touchpoints, personalize their journeys, and turn insights into impactful actions to grow your business with SurveySensum! CRM From an internal viewpoint, its useful for your employees to have a solid understanding of your customers.

Technology 52

Technology Call Center Customer Satisfaction CRM 52

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Top 10 CustomerGauge Alternatives in 2025 1. And if you’re already using CRMs like Salesforce, you’re in luck – Medallia integrates seamlessly with top-tier platforms.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

rethinkCX

JUNE 11, 2024

In 2025, customer service isnt just a nice-to-haveits your businesss lifeline. Whats big in 2025? source) Why Your Business Needs It in 2025 Heres why customer service software is a game-changer: Efficiency on Steroids: AI handles the grunt workthink ticket sorting or canned repliesso agents focus on what matters. Automation.

Software 52

Software Customer Service e-support Social Media 52

SurveySensum

FEBRUARY 17, 2025

A powerful text analytics tool should integrate seamlessly across multiple touchpoints to: Consolidate insights from diverse sources into a single platform. Chattermil Chattermill is an AI-powered customer feedback analytics platform that helps businesses analyze and understand customer sentiment across multiple touchpoints.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

Connections 64

Connections CRM Conference Touchpoint 64

Currency Alliance

DECEMBER 17, 2019

Top priorities remain: getting all your customer data in one enterprise CRM. incentivizing more touchpoints so that you can build emotional loyalty. Double-down on getting all customer data into a single enterprise CRM, so that you can…. >Data collection: integrate more touchpoints. MASTER YOUR CUSTOMER DATA.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

SurveySparrow

JULY 24, 2023

This includes AI-powered chatbots, CRM systems, analytics software, and more. These technologies help businesses deliver personalized, seamless, and efficient customer experiences across various touchpoints. Invest in CRM Software CRM software is the unsung hero in the world of customer experience technologies.

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. The ability to access, on a single dashboard, all the information transmitted between customer and agent across all touchpoints is key to providing comprehensive customer service. Importantly, field service management is a rapidly growing industry. The impact of field service management.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

DCX

JULY 21, 2024

What's next: As AI technologies evolve, CX pros should anticipate more opportunities to create hyper-personalized, efficient customer journeys across all touchpoints. This comprehensive analysis reveals the growing impact of AI on customer service efficiency, with a staggering 92% of CRM leaders reporting improved response times.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? Customer Relationship Management (CRM) is essential for a company dedicated to putting the customer at the center of its focus. Other than the number of rooms booked, how much do hoteliers know about their guests? Hoteliers need to boldly prepare for a future they cannot avoid.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Building a Customer-Centric Culture Creating a 360-degree feedback system involves: Multi-Channel Feedback Collection : Capturing diverse perspectives across touchpoints.

Metrics 40

Metrics Analysis Feedback NPS 40

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. Conclusion The m-commerce sales are projected to hit approximately $710 billion by 2025.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

VDS

OCTOBER 2, 2023

Experience in handling the necessary integrations, such as with your CRM or other systems, is also essential. The customer journey includes all the touchpoints your customers have with your business, from their initial interaction to post-sale support.

How To 52

How To Customer Journeys Contact Center Analytics 52

PeopleMetrics

JANUARY 24, 2025

To build a world-class VoC program, you need to analyze and improve the entire customer journey, not just service touchpoints. Today, in 2025, AI is supercharging how companies differentiate between CX and CS, analyze their intersections, and optimize both. Understanding this distinction isnt just theoreticalits vital!

Customer Service 118

Customer Service Customer Journeys Touchpoint e-support 118

Optimove

FEBRUARY 25, 2025

Missing these sessions means missing out on the next big moves in CRM marketing in 2025. Learn to optimize push notifications, in-app messaging, and user preferences for a seamless multichannel mobile strategy. Learn strategies to improve user engagement, attract new customers, and maximize lifetime value.

CRM 64

CRM Connections Marketing Touchpoint 64

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. But waitisnt that basically what a CRM lets you do? Without further ado, here are our top picks for Customer Experience Management Software in 2025.

Software 52

Software Multi-Channel Contact Center Social Media 52

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. Non-purchase touchpoints might include your customers: mentioning your brand in a positive way on social media. posting product reviews online. referring friends.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 130

Call Center Self Service Tools Contact Center 130

Optimove

JANUARY 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: For marketers, ICE 2025 is more than just an industry eventits a chance to stay ahead of the curve. Collaborative Power: See how the CRM Ecosystem, with partners like Captain Up, Splash Tech, Propane, and Enteractive, creates holistic strategies for success.

CRM 52

CRM Gamification Sports Innovation 52

BirdEye

FEBRUARY 26, 2025

Why do healthcare providers need marketing tools in 2025? Types of healthcare marketing tools + top tools you need in 2025 FAQs on healthcare marketing tools Supercharge your healthcare marketing with Birdeye’s GenAI tools What are healthcare marketing tools? Why do healthcare providers need marketing tools in 2025?

Healthcare 52

Healthcare Tools Marketing Multi-Channel 52

SurveySensum

APRIL 14, 2025

Top 10 Product Feedback Tools in 2025 1. It is a feedback platform with which you can send and collect customer feedback at any touchpoint of the customer journey. Explore the top10 Google Forms alternatives in 2025. And it comes with hundreds of CRM, analytics, and customer support tools. 5) Usersnap $73.71/month

Tools 52

Tools Feedback Effort Score Multi-Channel 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) 15 Best Qualtrics Alternatives and Competitors of 2025 Stop right there! After some research, I’ve listed out the top 15 Qualtrics competitors and alternatives for 2025. 5) Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52