2025 Customer Retention Self Service 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
DCX
NOVEMBER 5, 2024
All this means, that delivering great Customer Experience (CX) has never been more challenging, and 2025 is shaping up to be a game-changing year for CX pros. Ideas that once seemed futuristic are finally becoming reality, driven by AI breakthroughs, soaring customer expectations, and undeniable business value. Let’s go!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
NOVEMBER 18, 2024
In fact, many companies are building community engagement into the foundation of their customer success strategies because of the positive impact on revenue and retention. Created to offer benchmarks for companies across industries, the guide also provides tactical advice for reaching new goals in 2025 and beyond.
Kustomer
SEPTEMBER 1, 2022
Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%.
NICE inContact
MARCH 11, 2019
Will “The Robots” take over completely by 2021, 2025, 2050? Here’s what we know: At some point in their customer journey, people almost always need help – from a real person. With the advancement of self-service options and AI technology, customers are seeking that “human touch” later and later during their engagements.
Blake Morgan
JULY 1, 2023
The Impact of Customer Experience: Customer-Centricity Affects the Bottom Line 1) 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. Calabrio ) 4) 70% of brands see a direct connection between customer service and performance.
SurveySensum
NOVEMBER 7, 2023
Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. Now that we know the importance of having an exceptional mobile customer experience, let’s now understand what can you do to improve your mobile CX. Yes, that’s right.
Expert insights. Personalized for you.
109 
Let's personalize your content