Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

e-support 195

e-support Customer Experience Social Media Chatbots 195

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Enhanced support through call monitoring and real time suggestions for representatives.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. Enhanced support through call monitoring and real time suggestions for representatives.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52