SurveySensum

JULY 13, 2023

They are an essential tool to measure your customer experience. For example, you can launch a CES survey to measure the ease of your customers with the payment process. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program. Why Survey?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

They are an essential tool to measure your customer experience. For example, you can launch a CES survey to measure the ease of your customers with the payment process. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program. Why Survey?

Retail 52

Retail Survey Tools Customer Experience 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

DECEMBER 14, 2023

Limiting yourself to just the loyalty metric won’t provide you with a holistic view of your customer’s experience, you also need to focus on other metrics like customer effort, satisfaction, etc. This is because NPS focuses on measuring overall customer satisfaction and loyalty. Scroll down to find out!

NPS 52

NPS Customer Experience Effort Score Metrics 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52