InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. For example, if your competitor is receiving criticism for slow customer support, you can use the opportunity to market your 24/7 multi-channel service. Freshworks. Accessed 12/09/2024. Accessed 12/09/2024.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

SurveySensum

JANUARY 16, 2025

It allows the gamification of sending surveys. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature]. with the help of AI and ML.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

JANUARY 16, 2025

It allows the gamification of sending surveys. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature]. with the help of AI and ML.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. However, Qualtrics support comes in and the only support channel is email which takes a lot of time to respond and resolve. Why Look for Qualtrics Alternatives? 5) Promoter.io 5) Promoter.io

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52