How to Measure and Analyze The Customer Satisfaction Score CSAT?
NobelBiz
FEBRUARY 21, 2023
The CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Read this article to learn about the stakes and how to measure and analyze this key performance indicator. How to measure the Customer Satisfaction Score CSAT? The CSAT is expressed as a percentage.
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