2025 Loyalty Programs NPS 
InMoment XI
NOVEMBER 21, 2024
Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.
InMoment XI
DECEMBER 10, 2024
Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. Besides improving customer experiences, you can encourage loyalty with rewards and incentives. A good loyalty program goes a long way toward strengthening relationships and increasing customer lifetime value. Freshworks.
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ShepHyken
FEBRUARY 3, 2025
The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first. My Comment: I have the honor of working with Intercom, and they just released the 2025 Customer Transformation Report.
ShepHyken
JANUARY 26, 2025
Consumers Crave More Than Discounts From Loyalty Programs by John Pedini (Forrester) Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 (88%), and in Australia (93%). Most agree that loyalty programs make them feel more connected to the brand.
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Why is NPS ® going up or down? It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.
Retently
NOVEMBER 27, 2024
Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Ecommerce success isn’t static.
DCX
DECEMBER 29, 2024
Unf*ck Your CX: NPS Is Lying to You The Paper Passport Is Fading: What It Says About Our Future Zero Complaints: The Path to Continuous Value Creation Gamified Fitness: What Whoop Can Teach Us Why it matters: Whoop , the $3.6 What’s wrong with NPS? NPS is just one piece of the puzzle. That’s like driving blindfolded.
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