Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. At least, we hope it won’t. Data, Data, and More Data.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. More Businesses Will Switch to an Omnichannel Approach. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone. At least, we hope it won’t. Data, Data, and More Data.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. The post Recreating Dealer Magic in an Omnichannel World appeared first on Thunderhead.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40