Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) Enhancing Efficiency : Marketers can reduce wasted effort and improve ROI by focusing resources on high-performing journeys.

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs.

NPS 461

NPS Feedback Net Promoter Score B2C 461

TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. .

Self Service 207

Self Service Innovation Analytics Transportation 207

DCX

FEBRUARY 9, 2025

-Mark This week’s must-read links: Stop Fixing Touchpoints—Fix The Whole Journey One Big Thing: Clearing The Air The Jevons Paradox Enters AI Cigna’s Making Big CX Promises—Will They Deliver? Fixing one touchpoint while ignoring the rest is like putting a fresh coat of paint on a sinking ship.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

Trends 173

Trends Customer Experience Self Service ROI 173

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. The best part?

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Thematic

FEBRUARY 24, 2025

Analyze customer interactions across multiple touchpoints. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. They need conversational analytics or customer review analysis to help track, analyze, and personalize interactions seamlessly across all touchpoints.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

SurveySensum

FEBRUARY 17, 2025

A powerful text analytics tool should integrate seamlessly across multiple touchpoints to: Consolidate insights from diverse sources into a single platform. Chattermil Chattermill is an AI-powered customer feedback analytics platform that helps businesses analyze and understand customer sentiment across multiple touchpoints.

Analytics 52

Analytics Tools Multi-Channel Analysis 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

Net Promoter Score 347

Net Promoter Score Effort Score B2B NPS 347

BirdEye

APRIL 15, 2025

Content that nurtures existing leads into paying customerslike demos, case studies, or ROI calculatorsis just as important as what brings them in. Add clear CTAs, lead magnets, quizzes, or freebies at key touchpoints to convert potential customers into leads you can nurture. The sweet spot? Thats where the right tech stack matters.

Marketing 52

Marketing Social Media Multi-Channel Brands 52

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. What is Customer Self Service? Challenges of Customer Self Service. Employee Experience.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. It comes with advanced features, capabilities, and tools to analyze and monitor the touchpoints at every stage. How to close the feedback loop?

Tools 52

Tools Multi-Channel Analysis Analytics 52

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. incentivizing more touchpoints so that you can build emotional loyalty. >Data collection: integrate more touchpoints. being present at more stages in the customer journey.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Solvvy

JULY 8, 2022

Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. By using both CSAT and NPS, your business can gain insights into your team’s performance and customer satisfaction with every touchpoint on a customer’s journey.

NPS 106

NPS Metrics Customer Success Net Promoter Score 106

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? This will enable a company to invest less in its loyalty operations and deliver more customer value – generating higher program ROI. Other than the number of rooms booked, how much do hoteliers know about their guests?

Hospitality 52

Hospitality Loyalty Industry Hotels 52

ViiBE Blog

FEBRUARY 9, 2021

billion USD by 2025. The digital transformation of the field service management industry enables companies to deliver improved service offerings to customers and boost their ROI. With customers switching from channel to channel, being able to transform disparate touchpoints into cohesive customer service is a must.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Return on Investment (ROI) : Calculates profitability from specific CX investments. This provides a limited and momentary glimpse into customer sentiment.

Metrics 40

Metrics Analysis Feedback NPS 40

SmartKarrot

DECEMBER 9, 2020

As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. Customer data has the power to drive business outcomes and ROI exponentially. It will help measure customer behaviour across multiple channels and touchpoints. AI to Improve CX. AI is transformative. Real-time Data Insights.

Trends 22

Trends Customer Experience Self Service Omni-Channel 22

Currency Alliance

FEBRUARY 10, 2020

It also rewards customers with points for participating in product reviews – providing valuable feedback data – and the opportunity for customers to earn on non-purchase touchpoints. And online orders, currently only a few percent of the industry total, could comprise up to 20% of the market by 2025, according to an FMI-Nielsen report[xxiv].

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Without further ado, here are our top picks for Customer Experience Management Software in 2025. What Is CX Software? Contact NICE to get a custom quote for your exact needs.

Software 52

Software Multi-Channel Contact Center Social Media 52

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

BirdEye

FEBRUARY 26, 2025

Why do healthcare providers need marketing tools in 2025? Types of healthcare marketing tools + top tools you need in 2025 FAQs on healthcare marketing tools Supercharge your healthcare marketing with Birdeye’s GenAI tools What are healthcare marketing tools? Why do healthcare providers need marketing tools in 2025?

Healthcare 52

Healthcare Tools Marketing Multi-Channel 52